Cloud Engineer (Managed Services)

JR United Kingdom; Telford; On-site; GBP 45,000 - 70,000; Full time

Job summary

A Managed Service Provider in Telford seeks a Cloud Engineer specializing in Azure. This role involves 3rd-line support, automation of IT processes, and management of Microsoft technologies. Enjoy generous benefits including annual leave and a focus on continuous learning.

Benefits

33 days holiday (increasing annually)

Annual pay reviews

Bonus scheme

Pension plan

Employee Assistance Program

Active social calendar

Qualifications

• Certifications: Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300 are preferred.
• Experience managing Azure and optimising IT environments.
• Mentoring skills required for junior team members.

Responsibilities

• Provide 3rd-line technical support and resolve escalations.
• Automate service requests and streamline processes.
• Lead technical projects and participate in on-call duties.

Skills

Problem-solving

Attention to detail

Teamwork

Tools

Azure

Microsoft 365

Exchange

Intune

Job description

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Client:

Location:

telford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We are currently working with a Managed Service Provider for the search of a Cloud Engineer (Azure). They are committed to providing secure, innovative technology solutions. In this role, you’ll play a vital part in supporting both customer and internal systems, resolving advanced technical issues, and leading efforts in automation and platform optimisation.

Key Responsibilities:

• Provide 3rd-line support and mentor junior team members.
• Resolve complex technical escalations and create knowledge resources.
• Automate and streamline service requests and remediation processes.
• Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments.
• Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management).
• Participate in on-call weekend rota and lead technical projects.

Technical Skills:

Professional Attributes:

• Strong problem-solving, detail-oriented, team player.
• Passionate about service quality and continuous improvement.

Certifications (Required/Recommended):

• Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300.

On Offer:

• 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension, EAP, and more.
• Strong focus on learning and development with an active social calendar.