Cloud Engineer (Managed Services)

JR United Kingdom; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

A Managed Service Provider in Birmingham seeks a Cloud Engineer (Azure) to support customer and internal systems. The role includes 3rd-line support, automation of service requests, and optimisation of Azure and related technologies. Candidates should have required Microsoft certifications, strong problem-solving skills, and a focus on service quality.

Benefits

33 days holiday (increasing annually)

Annual pay reviews

Bonus scheme

Pension

EAP

Learning and development opportunities

Active social calendar

Qualifications

• Strong problem-solving, detail-oriented, team player.
• Passionate about service quality and continuous improvement.

Responsibilities

• Provide 3rd-line support and mentor junior team members.
• Resolve complex technical escalations and create knowledge resources.
• Automate and streamline service requests and remediation processes.
• Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments.
• Support service transitions, documentation, and ITIL processes.
• Participate in on-call weekend rota and lead technical projects.

Skills

Problem-solving

Detail-oriented

Team player

Service quality

Continuous improvement

Job description

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Client:

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We are currently working with a Managed Service Provider for the search of a Cloud Engineer (Azure). They are committed to providing secure, innovative technology solutions. In this role, you’ll play a vital part in supporting both customer and internal systems, resolving advanced technical issues, and leading efforts in automation and platform optimisation.

Key Responsibilities:

• Provide 3rd-line support and mentor junior team members.
• Resolve complex technical escalations and create knowledge resources.
• Automate and streamline service requests and remediation processes.
• Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments.
• Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management).
• Participate in on-call weekend rota and lead technical projects.

Technical Skills:

Professional Attributes:

• Strong problem-solving, detail-oriented, team player.
• Passionate about service quality and continuous improvement.

Certifications (Required/Recommended):

• Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300.

On Offer:

• 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension, EAP, and more.
• Strong focus on learning and development with an active social calendar.