Cloud Engineer (Managed Services)

JR United Kingdom; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A Managed Service Provider is looking for a Cloud Engineer to provide technical support and manage cloud solutions in Gloucester. Key responsibilities include resolving advanced technical issues, automating service requests, and leading IT projects. The role requires strong problem-solving skills and relevant Microsoft certifications, with a focus on continuous improvement and service quality.

Benefits

33 days holiday, increasing annually

Annual pay reviews

Bonus scheme

Pension

EAP

Strong focus on learning and development

Active social calendar

Qualifications

• Experience in Azure and Microsoft 365 tools is essential.
• Must possess relevant Microsoft certifications.
• Ability to mentor junior team members.

Responsibilities

• Provide 3rd-line support and mentor junior team members.
• Resolve complex technical escalations.
• Manage and optimise Azure, Microsoft 365, and ITIL processes.

Skills

Problem Solving

Detail Oriented

Team Player

Service Quality

Continuous Improvement

Education

Microsoft AZ-104

MS-900

MD-102

MS-220

SC-300

Job description

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Client:

Location:

gloucester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We are currently working with a Managed Service Provider for the search of a Cloud Engineer (Azure). They are committed to providing secure, innovative technology solutions. In this role, you’ll play a vital part in supporting both customer and internal systems, resolving advanced technical issues, and leading efforts in automation and platform optimisation.

Key Responsibilities:

• Provide 3rd-line support and mentor junior team members.
• Resolve complex technical escalations and create knowledge resources.
• Automate and streamline service requests and remediation processes.
• Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments.
• Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management).
• Participate in on-call weekend rota and lead technical projects.

Technical Skills:

Professional Attributes:

• Strong problem-solving, detail-oriented, team player.
• Passionate about service quality and continuous improvement.

Certifications (Required/Recommended):

• Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300.

On Offer:

• 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension, EAP, and more.
• Strong focus on learning and development with an active social calendar.