Cloud Engineer

慨正橡扯; Cheltenham; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Up to 25 days vacation per year

Private medical insurance

3 extra days leave for charitable work

Job summary

慨正橡扯 is seeking a Cloud Operations Engineer in Cheltenham to support secure cloud infrastructure for government clients. Responsibilities include frontline support for cloud users, managing support tickets, and following incident management procedures.

The role requires experience with Linux, production support, and IaC tools like Terraform and Kubernetes. A competitive salary along with an extensive benefits package, including vacation days and medical insurance, is offered.

Qualifications

• Experience in working with computer systems and networks, specifically Linux.
• Willingness to learn about air-gapped cloud operations.
• Experience in production support for live services.

Responsibilities

• Provide frontline support to secure cloud users.
• Manage tickets for user queries and support requests.
• Develop knowledge in air-gapped cloud technology.

Skills

Linux operating system

Air-gapped cloud architecture

Production support

Terraform

Kubernetes

Network architecture troubleshooting

Job description

Cloud Operations Engineer

Location: Cheltenham

Salary: Competitive salary and package dependent on experience+ shift work

Career Level: We are hiring at levels - Analyst & Senior Analyst

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
Note: The above information relates to a specific client requirement

The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.

This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. We anticipate this to commence within the first 3 months of joining.

As a Cloud Operations Engineer you will:

• Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
• Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.
• Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.
• Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.
• Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads.

The following skills and experience are essential for this role:

• Experience in working with computer systems and computer networks, specifically with the Linux operating system.
• A willingness to learn new deep skills in air-gapped cloud architecture and operations.
• Experience in a production support / operations role to ensure a live service for users.
• Experience with IaC tools including TerraForm.
• Experience with Kubernetes.
• Experience with troubleshooting issues and identifying potential bugs or failures.
• Experience with understanding network architectures and troubleshooting network-related issues using Linux tools.

What is in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!