Cloud CCaaS Account Manager (Mid-Market)

Vonage; Basingstoke; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Legal & General Pension

Life Assurance

Income Protection

Private Medical & Dental Insurance

Eye tests

Job summary

Vonage is hiring for an Account Manager to drive retention, adoption, and growth within a defined portfolio, predominantly within the CCaaS space. You will champion customer success across cross‑functional teams, manage renewals, and lead commercial negotiations with the aim of expanding revenue and value realization for large customers.

The role requires 5+ years in consultative selling or account management, strong C‑level engagement skills, and proficiency with Salesforce.

Qualifications

• 5+ years of consultative, solution selling to business clients or account management experience.
• Experience managing mid‑market to enterprise accounts.
• Proven track record of meeting/exceeding targets.
• Experience interacting with and influencing C-level executives.
• Strong presentation and negotiation skills.
• Familiarity with Salesforce CRM and SaaS business models.

Responsibilities

• Maintain a portfolio of accounts with low churn and high health scores.
• Develop strong partnerships with customers and guide their journey.
• Identify upsell opportunities and drive cross-sell within accounts.
• Conduct Executive Business Reviews with customers’ C-suite.
• Forecasts and reports on revenue and net retention for management.

Skills

Account management

Consultative selling

C-level engagement

SaaS understanding

Sales forecasting

Salesforce CRM

Tools

Salesforce CRM

Slack

Job description

Vonage is hiring for an Account Manager to drive retention, adoption, and growth within a defined portfolio, predominantly within the CCaaS space. You will champion customer success across cross‑functional teams, manage renewals, and lead commercial negotiations with the aim of expanding revenue and value realization for large customers.

The role requires 5+ years in consultative selling or account management, strong C‑level engagement skills, and proficiency with Salesforce.