Cloud and Infrastructure Platform Lead

Hypercube Consulting; Aberdeen City; On-site; GBP 95,000 - 130,000; Full time

Benefits offered by this job

Flexible working

Job summary

Hypercube Consulting in Aberdeen is seeking a Platform Technical Lead to act as the senior technical authority for a major cloud infrastructure and platform managed service for an oil & gas customer. This hands-on role requires deep production experience across Windows and Linux, with strong Azure and hybrid multi-cloud expertise.

You will lead major incidents, guide engineering teams, and ensure safe, well-governed changes through ITIL/ServiceNow processes, while mentoring peers and setting

Qualifications

• Extensive hands-on production Windows/Linux infrastructure experience.
• Strong Azure and hybrid/multi-cloud experience.
• Ability to lead major incident response and root-cause analysis.
• Experience with automation and Infrastructure as Code.
• ITIL/ServiceNow processes familiarity.

Responsibilities

• Lead major incidents and 24x7 P1/P2 response.
• Provide technical leadership for the engineering team.
• Coordinate vendor escalation during incidents and changes.
• Set technical standards and governance for the service.
• Drive root-cause analysis and problem management.
• Mentor and develop engineers to improve technical capabilities.
• Ensure changes are validated and risk-assessed in production.
• Operate within ITIL-aligned incident, change and problem processes.

Skills

Cloud engineering

Incident leadership

IaC automation

Multi-cloud

Windows/Linux

Tools

Azure

AWS

Azure Arc

Azure VMware Solution

VMware

Oracle Cloud Infra

Microsoft 365

Job description

• Platform Technical Lead for a major outcome-based Cloud and infrastructure platform managed service
• Senior Principal/Staff-level hands‑on cloud and infrastructure engineering role
• Fast-growing technology consultancy specialising in the energy sector - both renewables and oil & gas
• Aberdeen preferred; elsewhere in Scotland considered with regular travel to Aberdeen
• Technical authority for a large hybrid multi-cloud production estate
• Must have strong, hands‑on, demonstrable experience operating production Windows and Linux infrastructure
• Strong Microsoft Azure and hybrid infrastructure experience also expected
• Lead T3 escalation, major incident technical response, problem management and root‑cause analysis
• Provide technical assurance for complex changes and operational architecture decisions
• Broad experience across cloud, virtualisation, Windows/Linux, networking, identity, monitoring, backup and security expected
• Experience with Azure Arc, Azure VMware Solution, Oracle Cloud Infrastructure and Microsoft 365 tenant administration highly desirable
• Strong experience of automation, Infrastructure as Code and modern cloud operations
• Experience operating enterprise production environments through ITIL/ServiceNow processes strongly preferred
• Participate in an engineering on‑call/escalation model supporting 24×7 P1/P2 incidents
• Energy sector, offshore or critical‑infrastructure experience a plus
• Baseline Disclosure Scotland check required
• Background from a technology consultancy or managed service provider a plus
• Flexible working (we're very relaxed)

Who are we?

Hypercube Consulting is the leading technology partner for the energy sector. We're building a world‑class team of technology experts with deep domain knowledge in all things energy - both renewables and oil & gas.

We work across cloud, infrastructure, data, AI and software, helping energy‑sector organisations modernise and operate technology platforms that support genuinely important business services.

To understand more about who we are and what we do, visit our website here: Hypercube | Decision Intelligence for Energy

We're looking for a Platform Technical Lead to act as the senior technical authority for a major cloud infrastructure and platform managed service for an oil & gas customer.

This is a key position within the managed service team. You will be the person our engineers turn to when an issue becomes technically complex, when a major incident needs senior technical leadership, or when an operational change carries significant technical or business risk.

This is also not an architecture role that sits above the engineering team and produces documents. You will be a senior, hands‑on technical leader working alongside the Cloud and Infrastructure Platform Engineers and Cloud and Infrastructure Platform Service Engineers to operate a large enterprise production estate.

Strong hands‑on Windows, Linux, Azure and AWS experience is essential for this role. We need someone who has genuinely operated this infrastructure in production and understands the realities of supporting it — complex troubleshooting, networking and connectivity, compute, identity and access, monitoring, backup and recovery, controlled change, resilience and automation.

Certification or architecture-level knowledge alone isn't enough. You need to be technically credible when an incident is escalated to you and capable of leading engineers through investigation and recovery.

You will also need strong Microsoft Azure and hybrid infrastructure experience. The wider environment is genuinely hybrid and multi‑cloud, spanning Microsoft Azure, AWS, Azure VMware Solution, Azure Arc‑enabled on‑premises and offshore infrastructure, VMware, Oracle Cloud Infrastructure and Microsoft 365.

We don't expect you to personally be the deepest technical specialist in every platform. An important part of being the Technical Lead is knowing when to lead the technical response yourself, when to involve another engineer or Hypercube specialist, and when to escalate to a technology vendor.

The operating model gives the Platform Technical Lead a very clear position: you are the technical point of escalation when complexity, risk or business impact exceeds normal engineering activity.

You will lead technical response during major incidents, complex root‑cause analysis and problem management, coordinate vendor escalation and provide assurance over significant operational changes. You will also set technical standards for the service and help ensure that recurring operational problems are engineered out rather than repeatedly worked around.

Good production infrastructure engineering judgement matters as much as knowledge of individual cloud services. You'll need to understand when to fix something quickly, when to stop and investigate, when a proposed change introduces unacceptable risk and when the right answer is to involve specialist expertise.

The service operates within the customer's own ServiceNow environment and existing ITIL‑aligned incident, request, change, problem and knowledge‑management processes. You won't be introducing a parallel support model — you'll be helping make the managed service work effectively inside the customer's established governance.

You will work closely with the Service Delivery Manager. The SDM owns overall service performance, governance and customer relationship; you own technical quality and technical leadership of the service.

You will also help develop the engineers around you. There is no requirement for this role to be a traditional people manager, but there is a strong expectation that you mentor, challenge and improve the technical capability of the team.