Cloud and Infrastructure Platform Service Engineer

Hypercube Consulting; Aberdeen City; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Job summary

Hypercube Consulting is seeking an early-career Cloud Platform Service Engineer to join the team delivering a major cloud and platform managed service for an oil and gas customer. You may already support Windows servers, Azure, AD, 365, networking or virtualization, with a willingness to learn more.

You'll work with experienced engineers to handle incidents, requests and monitoring, gaining exposure to a large energy-sector cloud environment.

Qualifications

• Some hands-on IT infrastructure or cloud experience is welcome.
• Baseline Disclosure Scotland check will be required.
• Gaps in knowledge are fine; strong fundamentals and a willingness to learn matter.

Responsibilities

• Handle day-to-day incidents, service requests, monitoring, patching, backups and standard changes.
• Investigate problems rather than simply moving tickets between queues.
• Work within ServiceNow to manage incidents, requests and changes.
• Develop toward a progression route into Cloud and Infrastructure Platform Engineer.

Skills

Cloud & infrastructure fundamentals

Curiosity and willingness to learn

Tools

Microsoft Azure

Windows Server

Active Directory

Microsoft 365

Networking

VMware

Linux

Job description

• Early-career Cloud Platform Service Engineer working within a major Cloud and infrastructure platform managed service
• Great next step for someone with some hands-on IT infrastructure, cloud or technical support experience who wants to develop their career
• Fast-growing technology consultancy specialising in the energy sector - both renewables and oil & gas
• Aberdeen preferred; elsewhere in Scotland considered with regular travel to Aberdeen
• Work directly with real enterprise cloud and infrastructure platforms
• Support day-to-day incidents, service requests, monitoring, patching, backups and standard changes
• Some practical experience with areas such as Microsoft Azure, Windows Server, Active Directory, networking, VMware or Microsoft 365 would be useful
• We don't expect you to know all of these technologies — gaps are absolutely fine
• More interested in good technical fundamentals, curiosity and willingness to learn than a long list of certifications
• Learn from experienced Cloud and Infrastructure Platform Engineers and a Platform Technical Lead
• Develop practical skills across cloud, infrastructure, automation and troubleshooting
• Clear technical progression path into Cloud and Infrastructure Platform Engineer
• Energy sector experience useful but absolutely not required
• Baseline Disclosure Scotland check required
• Flexible working (we're very relaxed)

TL;DR

• Early-career Cloud Platform Service Engineer working within a major Cloud and infrastructure platform managed service
• Great next step for someone with some hands-on IT infrastructure, cloud or technical support experience who wants to develop their career
• Fast-growing technology consultancy specialising in the energy sector - both renewables and oil & gas
• Aberdeen preferred; elsewhere in Scotland considered with regular travel to Aberdeen
• Work directly with real enterprise cloud and infrastructure platforms
• Support day-to-day incidents, service requests, monitoring, patching, backups and standard changes
• Some practical experience with areas such as Microsoft Azure, Windows Server, Active Directory, networking, VMware or Microsoft 365 would be useful
• We don't expect you to know all of these technologies — gaps are absolutely fine
• More interested in good technical fundamentals, curiosity and willingness to learn than a long list of certifications
• Learn from experienced Cloud and Infrastructure Platform Engineers and a Platform Technical Lead
• Develop practical skills across cloud, infrastructure, automation and troubleshooting
• Clear technical progression path into Cloud and Infrastructure Platform Engineer
• Energy sector experience useful but absolutely not required
• Baseline Disclosure Scotland check required
• Flexible working (we're very relaxed)

Who are we?

Hypercube Consulting is the leading technology partner for the energy sector. We're building a world-class team of technology experts with deep domain knowledge in all things energy - both renewables and oil & gas.

We work across cloud, infrastructure, data, AI and software, helping energy-sector organisations modernise and operate technology platforms that support genuinely important business services.

To understand more about who we are and what we do, visit our website here: Hypercube | Decision Intelligence for Energy

Role purpose

We're looking for Cloud Platform Service Engineers to join the team delivering a major cloud and platform managed service for an oil and gas customer.

This is an early-career engineering role and we don't expect you to arrive knowing everything.

You might already have some experience supporting Windows servers, Microsoft Azure, Active Directory, Microsoft 365, networking or virtualisation. You may have worked on a service desk or infrastructure support team and be looking for your next step into cloud and infrastructure engineering. Or you may already be working in a junior cloud or infrastructure role and want exposure to a much larger technology environment.

You'll join a team of experienced Cloud and Infrastructure Platform Engineers and a Platform Technical Lead who will support your development. You'll start by handling day-to-day incidents, service requests, monitoring alerts, patching, backups and standard changes, with more experienced engineers available when an issue becomes more complex.

The environment itself is large and varied, covering Microsoft Azure, AWS, VMware, Windows and Linux infrastructure, Microsoft 365 and other cloud technologies. You do not need previous experience with all — or even most — of these.

We want you to investigate problems rather than simply move tickets between queues. When you don't know something, we'll expect you to do some investigation, ask good questions and learn from the engineers around you.

You'll work within established support processes using ServiceNow to manage incidents, requests and changes. If you've never used ServiceNow before, that's fine — experience with another ticketing or IT service-management system is equally useful.

As your knowledge and confidence develop, you'll take on increasingly complex work and have a clear progression route towards becoming a Cloud and Infrastructure Platform Engineer.