Cloud & AI Service Management Transformation Consultant

Capgemini Invent; Manchester; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits options

Mental Health Champions

Wellbeing apps Thrive and Peppy

Job summary

Capgemini Invent is a leading transformation consultant helping clients modernise service management and adopt cloud technologies. The role focuses on delivering assessments, transformation programmes and continual improvement to enhance business outcomes and operational resilience.

You will work within multidisciplinary teams to implement ITIL-aligned processes, AI-enabled automation and AIOps, partnering with clients across industries and leveraging Capgemini’s expertise in cloud, digital

Qualifications

• Experience in service management and technology-enabled transformation.
• Knowledge of cloud technologies and operating models across major platforms.
• ITIL practices and certifications desirable.

Responsibilities

• Design and deliver service management transformation initiatives including operating model improvements.
• Contribute to assessments, roadmaps and improvement plans for clients.
• Apply AI-enabled capabilities in service management and automate processes.

Skills

ITIL 4 knowledge

Analytical thinking

Stakeholder management

Problem-solving

Communication

Tools

ServiceNow

Jira Service Management

Freshworks

Job description

Capgemini Invent is a leading transformation consultant helping clients modernise service management and adopt cloud technologies. The role focuses on delivering assessments, transformation programmes and continual improvement to enhance business outcomes and operational resilience.

You will work within multidisciplinary teams to implement ITIL-aligned processes, AI-enabled automation and AIOps, partnering with clients across industries and leveraging Capgemini’s expertise in cloud, digital