Cloakroom Attendant

Caprice Holdings Ltd; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Dining discounts

Early pay access

Pension scheme

Life insurance

Cycle to work

Employee recognition

Job summary

Daphne's in South Kensington is seeking a meticulous Cloakroom Attendant to ensure secure, smooth cloakroom service and guest comfort. You will assist guests with check-in and retrieval of belongings, maintaining a tidy, secure area and coordinating with staff for a seamless experience.

The role focuses on clear communication, strong organization, and a positive, friendly approach in a luxury dining setting in London. Competitive benefits accompany this position.

Qualifications

• Previous experience as a cloakroom attendant or in a customer service role is advantageous but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive and friendly demeanour.

Responsibilities

• Greet and assist guests with the check-in and retrieval of personal belongings.
• Maintain a secure and organized cloakroom area.
• Provide courteous and efficient service to guests, addressing inquiries and special requests.
• Collaborate with other staff members to ensure a seamless guest experience.
• Keep the cloakroom area clean and well-maintained.
• Uphold the highest standards of service and guest satisfaction.

Skills

Communication skills

Organisational skills

Attention to detail

Multitasking

Positive attitude

Job description

Daphne's, based in the luxurious South Kensington, is an esteemed Italian restaurant celebrated for its sophisticated ambiance, exceptional cuisine, and unwavering commitment to culinary excellence. Established in 1964, Daphne's has offered a harmonious blend of contemporary and traditional Italian dishes that have attracted some of London’s most famous residents. Our stunning conservatory can be used year-round, allowing for lots of sunlight in the summer and a cosy fire for the winter.

We are currently seeking a meticulous and customer-focused Cloakroom Attendant to join our dynamic team. As a Cloakroom Attendant, you will play a vital role in ensuring the comfort and convenience of our guests by providing a secure and efficient cloakroom service. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be an integral part of the experience in our restaurant.

Key Responsibilities:

• Greet and assist guests with the check-in and retrieval of personal belongings.
• Maintain a secure and organized cloakroom area.
• Provide courteous and efficient service to guests, addressing inquiries and special requests.
• Collaborate with other staff members to ensure a seamless guest experience.
• Keep the cloakroom area clean and well-maintained.
• Uphold the highest standards of service and guest satisfaction.

Requirements:

• Previous experience as a cloakroom attendant or in a customer service role is advantageous but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive and friendly demeanour.

Benefits:

• 30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair) & The Ivy Collection
• Access to early pay, savings tools & financial coaching via Stream
• Enhanced maternity & paternity leave
• Cycle to work scheme and refer-a-friend bonuses up to £1,000
• English language classes, length of service awards & employee recognition bonuses
• Private medical and life insurance for senior leaders, life insurance for head office employees
• Employee Assistance Programme
• Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.