Clinical Triage Practitioner (Full-Time)

HCRG Care Group; Swindon; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

NHS Pension

My Reward Hub

Career development

Job summary

HCRG Care Group is seeking a Clinical Triage Practitioner to support Children\'s Specialist Services across Bath & North East Somerset, Swindon and Wiltshire. The post holder will perform clinical triage of referrals, enabling timely assessment, decision-making and communication of outcomes as part of a multidisciplinary team.

The role offers hybrid home working within the BSW locality, 37.5 hours weekly, and a Band 6 AfC salary with NHS Pension, plus ongoing professional development and access

Qualifications

• Registered Nurse or Allied Health Professional with current NMC/HCPC registration.
• Minimum 3 years' post-registration experience.
• Knowledge of safeguarding and child protection procedures.
• Experience of child and family-centred care.
• Evidence of continuing professional development.
• Experience working with partner agencies and multidisciplinary teams.

Responsibilities

• Undertake clinical triage of referrals into Children's Specialist Services and School Aged Health Services in accordance with agreed pathways and timescales.
• Support the Clinical Triage Lead in the delivery of multidisciplinary triage for complex and multiple-need referrals.
• Provide specialist clinical advice and support to Care Coordination and Single Point of Access functions.
• Ensure children, young people and families are directed to appropriate services through effective care navigation.
• Communicate complex, sensitive and potentially distressing information to families and professionals as required.
• Work collaboratively with health, education, social care and third-sector organisations to ensure coordinated care delivery.
• Identify, escalation and manage safeguarding concerns, clinical risks and pathway issues.
• Contribute to service development, governance processes and implementation of standard operating procedures.

Skills

Clinical triage

Care coordination

Interdisciplinary collaboration

Reflective practice

Travel readiness

Education

NMC/HCPC registration

Job description

Clinical Triage Practitioner

An exciting opportunity has arisen for a Clinical Triage Practitioner to support the delivery of Children's Specialist Services across Bath & North East Somerset, Swindon and Wiltshire. The post holder will undertake clinical triage of referrals, including urgent referrals, ensuring timely assessment, decision-making and communication of outcomes. Working as part of a multidisciplinary team, the successful candidate will support complex referral discussions, provide clinical advice and contribute to effective care coordination across services.

The role requires close partnership working with healthcare professionals, education services, voluntary sector organisations and families to ensure children and young people receive appropriate, safe and effective support through a coordinated and integrated care pathway.

Location: To be agreed within Bath & North East Somerset, Swindon or Wiltshire, with hybrid home working available. Travel across the BSW locality may be required to support service delivery and partnership working.

Hours available: 37.5 hours per week. The service operates on a rota basis, and the successful candidate will be required to work either: 8:00am to 4:00pm, or 10:00am to 6:00pm.

Package Description

• £39,959 - £48,117 FTE (Band 6 AfC Salary) with NHS Pension and full Agenda for Change terms and conditions
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Main Duties of the Role

• Undertake clinical triage of referrals into Children's Specialist Services and School Aged Health Services in accordance with agreed pathways and timescales.
• Support the Clinical Triage Lead in the delivery of multidisciplinary triage for complex and multiple-need referrals.
• Provide specialist clinical advice and support to Care Coordination and Single Point of Access functions.
• Ensure children, young people and families are directed to appropriate services through effective care navigation.
• Communicate complex, sensitive and potentially distressing information to families and professionals as required.
• Work collaboratively with health, education, social care and third-sector organisations to ensure coordinated care delivery.
• Identify, escalation and manage safeguarding concerns, clinical risks and pathway issues.
• Contribute to service development, governance processes and implementation of standard operating procedures.

Person Specification

Essential Criteria

• Registered Nurse or Allied Health Professional with current NMC/HCPC registration.
• Evidence of continuing professional development.
• Evidence of specialist clinical knowledge relevant to the role.
• Minimum 3 years' post-registration experience.
• Knowledge of current health and social care policies.
• Knowledge of safeguarding and child protection procedures.
• Experience of child and family-centred care.
• Demonstrable clinical engagement and assessment skills.
• Experience working with partner agencies and multidisciplinary teams.
• Ability to work across professional and organisational boundaries.
• Supervisory and reflective practice skills.
• Ability to travel throughout Wiltshire, Bath & North East Somerset and Swindon.

Desirable Criteria

• Experience working in a community setting.
• Experience of clinical triage and care coordination.
• Knowledge of Education, Health and Care Needs Assessment processes.
• Experience supporting complex or multi-agency cases.
• Service evaluation, audit or quality improvement experience.
• Teaching or mentorship experience.

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. We encourage safe recruitment processes. Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.