Care Navigator

HCRG Care Group; North Bradley; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Salary £27,674–£30,557 FTE

Pension

Free tea/coffee/milk at base

Employee discounts

Earned wage access

Wellbeing support

Learning & development

Open culture & innovation funding

Job summary

HCRG Care Group is seeking a dedicated Care Navigator to join the Neurodevelopmental Pathway team. The role focuses on supporting families navigating autism and ADHD, with flexibility for some remote work and region-wide visits.

Based at Derby Court, Trowbridge, you will help families access the right support at the right time, with compassion and clear guidance. The ideal candidate will have a Level 4 qualification and strong communication, negotiation, and organisational skills, plus

Qualifications

• Educated to at least Level 4 qualification (e.g., higher apprenticeship, Level 4 NVQ, Level 4 diploma).
• Excellent communication skills, written and verbal, with sensitivity.
• Experience working with children with autism and other SEND conditions.

Responsibilities

• Support families and professionals to understand referral pathways for ADHD/medication support.
• Gather information from families, children and young people to assist clinical decisions.
• Ensure access to recommended support and advise families who have not yet accessed services.
• Collaborate with partner agencies to involve the right services for identified needs.
• Provide needs-led calls and signposting to families and young people, with partner agencies.

Skills

Interpersonal skills

Observation & listening

Empathy

Negotiation

Prioritisation

Communication (written & verbal)

Organisation & independence

IT/report writing

Experience with autism/ SEND

Experience with multi-agency work

Education

Level 4 qualification (apprenticeship/NVQ/diploma)

Tools

IT systems

Job description

The following content displays a map of the jobs location - Derby Court, Trowbridge

Weekly contracted hours:

37.5

Location:

Derby Court, Trowbridge

Closing Date:

18/10/2026

Job Category:

HCRG - Additional Clinical Services

Service type:

HCRG - Children's Services

Business Unit:

HCRG - BSW 0-19

Job Introduction

Are you passionate about making a meaningful difference to the lives of children, young people, and their families?
We’re looking for a caring and proactive Care Navigator to join our Neurodevelopmental Pathway team, providing needs-led support and tailored interventions for families navigating autism and ADHD— with a particular focus on those with an ADHD diagnosis.

Based at one of our hub locations across B&NES or Wiltshire (depending on your preferred base), this role offers a mix of hub-based work, visits across the region, and the flexibility for some remote working. You’ll play a key part in helping families access the right support at the right time, guiding them through their journey with compassion, clarity, and confidence.

This is a full-time role working 37.5 hours per week.

Base: Derby Court, White Horse Business Park, Trowbridge, BA14 0XQ

Main Responsibilities:

• Supporting families and other professionals to understand how and when to refer into the service for medication to support ADHD/ sleep.
• Gathering information from families, children and young people to support the clinical team in clinical decision making.
• Ensuring that families, children and young people are able to access support and advice that has been recommended to meet their needs and to offer enhanced support to those families who have not yet accessed this support or advice.
• Supporting families, children and young people who contact the service, and work closely with partner agencies including parent carer organisations to ensure that the right services are involved to best support the identified needs at that time.
• Providing calls to families and young people to provide needs-led advice, support and signposting, working closely with partner agencies including parent carer organisations to ensure they can access the right needs-led support.

Please see the job description attached for a full list of responsibilities.

The ideal candidate will have -

• Educated to at least level 4 qualification in relevant area (higher apprenticeship, level 4 award, level 4 NVQ, level 4 diploma)
• Good interpersonal skills – including observation, listening and empathy skills
• Negotiation and problem solving skills
• Excellent prioritisation skills
• Excellent communication skills; both written and verbal, with an ability to write information accurately and sensitively
• Good organisational skills and ability to work independently
• Experience working with children with autism and other social communication and social emotional and mental health conditions
• Experience of developing relationships with staff from other agencies/organisations
• Experience of using IT for a range of purposes e.g. report writing
• Experience of working within mainstream and/or specialist education provision.
• Experience of delivering training
• Experience of contributing to neurodevelopmental diagnostic assessment for children and young people

Other Requirements:

• Valid UK Driving License in order to carry out duties of the post

Package Description

You will feel valued as a Care Navigatorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £27,674 - £30,557 FTE with access to our group pension
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes . We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.