Clinical Team Administrator

NHS; North East; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a Clinical Team Secretary/Administrator to join the Central Durham Community Mental Health Team. The role requires strong communication and organisational skills to support busy clinical staff and maintain confidential information.

A Diploma/NVQ Level 3 in Business Administration or RSA Level 2 is preferred, with experience in Microsoft Office and NHS systems.

Qualifications

• Excellent communication and organisation skills.
• Proven secretarial/administrative experience in a busy office.
• Diploma/NVQ Level 3 in Business Administration or equivalent.

Responsibilities

• Provide administrative duties to support the community team.
• Organise meetings, answer phones, monitor shared inbox, and coordinate across computer systems.
• Maintain confidential information and comply with data protection requirements.

Skills

Communication

Organisation

Attention to detail

Teamwork

Education

Diploma/NVQ Level 3 in Business Administration

RSA Level 2 Secretarial/administrative

Literacy/Numeracy Level 2

Tools

Microsoft Office

NHS systems

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Clinical Team Administrator

The closing date is 24 September 2026

An exciting opportunity has arisen for a Clinical Team Secretary/Administrator to join Central Durham Community Mental Health Team

This is a fast paced role and requires a high degree flexibility to manage the demands of the role.

If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Applicants should be able to demonstrate excellent communication and organisation skills, have an understanding of administrative/clerical procedures, and experience of working in a busy office environment.

Applicants should be self-motivated, organised and have a flexible approach to work. The ability to work as part of a team as well as taking ownership of their own workload. A willingness to perform repetitive tasks whilst maintaining attention to detail and have the capacity to prioritise tasks whilst dealing sensitively with issues and maintaining confidential information.

Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

Job responsibilities

We are looking for a skilled individual who has experience working in an administrative role to support the team to achieve and maintain high standards of clinical excellence.

The successful candidate will be required to have a Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale) and key skills in literacy and numeracy level 2.

The post involves providing administrative duties to support the community team. The successful candidate will need to have excellent IT and organisational skills and a good knowledge and understanding of information systems. Secretarial/administrative experience is essential along with comprehensive knowledge and experience within Microsoft office applications. Paris/CITO experience would be an advantage although training will be provided.

The team is a busy and fast paced environment so the ability to work under pressure to meet deadlines with a flexible and motivated attitude to work is essential.

The role mainly includes day to day admin tasks such as organising meetings, answering the phone , attending team huddles, monitoring a shared inbox and working across a number of computer systems.

Person Specification

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
• Level 3 in Business Administration.
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads.
• Experience of setting up and maintenance of administrative systems and processes.
• Experience of working autonomously and proactively.
• Experience of supporting/supervising staff.
• Experience of handling monies and working within financial guidelines.

Knowledge

• Comprehensive knowledge of Microsoft Office applications.
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust