Clinical Administrator

NHS; United Kingdom; Remote; GBP 21,000 - 28,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Clinical Administrator to join the Urology Admin Team at Freeman Hospital. You will coordinate and book patient appointments, handle referrals, and support the medical staff in a fast-paced NHS environment.

Ideal candidates will have NHS admin/secretarial familiarity, strong IT skills, and the ability to work independently while contributing to a supportive team.

Qualifications

• Level 3 qualification in administration or equivalent/relevant experience.
• English qualification at Level 2 (GCSE 9-4 or A*-C or Functional/Key Skills at Level 2).
• Maths qualification at Level 1 (GCSE 3-2 or D-F or Functional/Key Skills at Level 1).

Responsibilities

• Coordinate, organise and book patients via the e-referral service.
• Communicate with patients regarding appointments and admissions as required.
• Provide cover for colleagues during times of absence.

Skills

MS Office

Advanced typing

Time management

Independent working

Communication skills

Education

Level 3 admin qualification

English Level 2 qualification

Maths Level 1 qualification

Tools

eRecord

System One

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clinical Administrator

The closing date is 24 September 2026

An exciting opportunity has arisen within Urology for an enthusiastic, self‑motivated and hard‑working experienced Clinical Administrator to join our Admin Team.

The Urology Department at Freeman Hospital is one of the leading providers of urology services in the UK. We provide care to patients in the North East - around Newcastle upon Tyne and extending in to Cumbria and the Scottish borders.

The successful applicant should have excellent customer care and communication skills, a confident telephone manner, good IT skills, show attention to detail, excellent organisational skills, have the ability to use their own initiative and have previous experience of working in a fast paced office environment. Working well as part of a team and a positive proactive attitude is essential.

You will be expected to organise and prioritise your own workload and this will require you to be flexible and adaptable to meet the changing needs of the service.

• Interview Date Friday 09 October 2026

NO AGENCIES PLEASE

Main duties of the job

• The successful candidate will play a vital role in co‑ordinating, organising and booking patients via our e‑referral service.
• It is desirable that applicants have experience and knowledge of medical NHS settings, patient processes and booking systems.
• Applicants should be well‑motivated, able to work accurately and efficiently, both on their own and as part of a team.

We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
• Communicates with patients regarding appointments and admissions at the request of the medical team
• Provide cover for colleagues within your team during times of absence.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third‑Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person Specification

Qualifications & Education

• oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience

• oExperience of secretarial/administrative procedures
• oNHS Administration/Secretarial experience
• oWorking Knowledge of NHS Systems e.g. eRecord, System One
• oKnowledge of medical terminology

Skills & Abilities

• oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• oAdvanced keyboard skills including a high standard of word processing skills
• oAbility to work without direct supervision
• oAbility to manage time effectively and work on own initiative
• oAbility to accurately input, collate and present information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust