Clinical Team Administrator

NORFOLK AND SUFFOLK NHS FOUNDATION TRUST; Great Yarmouth; On-site; GBP 20,000 - 24,000; Full time

Job summary

Norfolk and Suffolk NHS Foundation Trust is looking for a capable administrator to join a dedicated, friendly team in a fast-paced environment. You will demonstrate excellent time management, calmness under pressure and the ability to handle telephone calls from distressed individuals with sensitivity.

You will use IT systems and Microsoft Office (Word, Excel, Outlook) and may gain experience with the Lorenzo Trust system.

Job description

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.

You will need to be able to demonstrate your communication, prioritisation and administration skills as well as your knowledge of IT systems.

You will need to be able to work flexibly in response to service needs and the ability to think creatively. Experience of working to deadlines and on your own initiative is also essential.

You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience.

You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage, as well as minute taking.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.