Clinical Systems Training, Engagement and Optimisation Manager

Wye Valley NHS Trust; West Midlands; On-site; GBP 60,000 - 90,000; Full time

Job summary

Wye Valley NHS Trust is seeking a Clinical Systems Training, Engagement & Optimisation Manager to lead the training and engagement of clinical and non-clinical staff in using digital systems. You will work with the Clinical Systems Group to design, deliver and evaluate training programmes that support digital transformation, adoption and service improvement.

You will be a people-focused leader with strong communication and change management skills, able to coordinate training environments,

Qualifications

• Experience supervising and managing teams.
• Experience in a digital programme and/or change programme.
• Innovative and well organised.
• Autonomous with the ability to prioritise workload.
• Competent with SharePoint.
• In education, IM&T or equivalent experience.

Responsibilities

• Lead design, delivery and evaluation of role-specific training programmes to support digital transformation and clinical practice.
• Support change management, user engagement and benefits realisation activities across the Trust.
• Coordinate training environments and upgrades to ensure training content stays current.
• Drive adoption of digital systems and ensure high levels of customer service.
• Ensure staff have the knowledge and confidence to use technology safely and effectively.

Skills

Supervising / managing others

Digital programme & change

Innovative & well organised

Autonomous & prioritisation

SharePoint

Effective training communications

Education

IM&T or equivalent

Tools

SharePoint

Job description

Clinical Systems Training, Engagement and Optimisation Manager

Are you enthusiastic about helping people embrace digital transformation and improve the delivery of patient care?

We are looking for an experienced and people-focused leader to join our Clinical Systems Group as the Clinical Systems Training, Engagement & Optimisation Manager. Whilst digital systems are central to this role, success will be defined by your ability to engage, support and develop people.

You will be part of a leadership team responsible for training, engagement, user support, compliance and system optimisation, ensuring colleagues have the knowledge, confidence and support needed to use digital systems effectively. Working closely with clinical and non-clinical teams across the Trust, you will champion adoption, continuous improvement and excellent customer service.

The successful candidate will be an exceptional communicator with strong leadership and people management skills. You will be adaptable, empathetic and resilient, with an understanding of the challenges faced by staff working in a busy hospital environment. You will be enthusiastic about supporting others, driving positive change and helping digital technology deliver better outcomes for patients and staff alike.

If you are a people-first leader who can inspire, influence and support others through change, we would love to hear from you.

Main duties of the job

The post holder will provide specialist training and digital systems expertise to support theoptimisation, adoption and continuous development of the Trust's established and evolvingclinical systems.Working autonomously and in collaboration with clinical, operational and technicalstakeholders, the post holder will lead the design, delivery and evaluation of role-specifictraining programmes that support digital transformation, service improvement and theeffective use of technology in clinical practice.The post holder will play a key role in supporting change management, user engagementand benefits realisation activities, ensuring staff develop and maintain the knowledge, skillsand confidence required to utilise digital systems safely, effectively and in accordance withorganisational, professional and regulatory requirements.The post will also be responsible for the management and maintenance of digitaltraining environments, coordinating training-related system upgrades and enhancements to ensuretraining content and environments remain current, aligned to operational workflows andsupport the ongoing optimisation of clinical systems, improved patient outcomes and serviceefficiency.

About us

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Job responsibilities

Please refer to attached job description/personal specification to view the full range of duties and responsibilities.

Person Specification

Experience

• Experience of supervising/managing others
• Experience of working in a digital programme and/or change programme
• Innovative and well organised
• Ability to work autonomously and prioritise workload
• Competent with the use of SharePoint

Qualifications

• In education, IM&T or equivalent experience

Skills

• Demonstrate an ability to provide, receive and record both routine and complex communications, electronically, orally and written with specific regard to delivering training programmes
• demonstrate previous use of electronic communication tools

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Clinical Systems Training & Deployment Lead