Clinical Systems Support Officer

Royal Free London NHS Foundation Trust; Camden Town; Sur place; GBP 36 000 - 48 000; Plein temps

Résumé du poste

The Royal Free London NHS Foundation Trust is seeking a Clinical Systems Support Officer based at the Royal Free Hospital, Hampstead, with responsibilities spanning across Trust sites. The role involves strong collaboration with Operations Managers, clinical teams, and external providers to maintain and upgrade clinical systems.

You will manage RBAC security, support complex clinical applications, and provide timely reporting from IT systems.

Qualifications

• Experience with security and access control (RBAC) in clinical systems.
• Ability to provide complex clinical application support via Teams, F2F or phone.
• Experience liaising with operations managers, clinicians and external providers.

Responsabilités

• Manage security and access control (RBAC) and review rights.
• Liaise with General Managers to discuss workflow improvements.
• Attend meetings with internal and external stakeholders and suppliers.
• Provide highly complex clinical application support using Teams, F2F, or telephone.
• Coordinate with Informatics, Coding, DQ, RTT to ensure Patient Systems representation.
• Provide up-to-date reporting from departmental IT systems upon request.

Connaissances

RBAC management

Clinical systems support

Stakeholder liaison

IT reporting

Project coordination

Outils

Teams

Clinical data tools

Description du poste

The post holder will be responsible for a discreet number of clinical systems covering services from across the Trust. They will manage daily support and supplier relationships and project manage upgrades or major functional changes ensuring services are always maintained. The Clinical Systems Support Officer will be based at the Royal Free Hospital, Hampstead, however the post holder will be required to work across all Royal Free London sites as required. At least two days of onsite working will be expected for this role. The role will involve a mix of independent working and supporting IT to deliver a smooth and robust service. The Clinical Systems Support Officer will liaise with Operations Managers, clinical leads, external providers, internal staff, and clinicians throughout the Trust.

• To be responsible for the management of security and access control (RBAC), ensuring rights are routinely reviewed and applied to users where appropriate and in line with IG directives.
• Liaise with General Managers to discuss and agree improvements to workflows and processes and the implications of any changes to the wider Trust.
• Attend meetings with stakeholders/suppliers both internal and external (as required).
• To provide highly complex clinical application support to service users using most appropriate method of communication ie Teams, F2F or telephone.
• Regular liaison with other internal relevant Managers in areas such as Informatics, Coding, DQ, RTT, ensuring Patient Systems is represented in wider strategic decision making.
• To provide up to date and accurate reporting from departmental IT systems (as required/requested).

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.