Clinical Systems Support Analyst

UHCW; Coventry; On-site; GBP 28,000 - 31,000; Full time

Job summary

UHCW is seeking an EPR Clinical Systems Support Analyst to join the Clinical Systems Team on a permanent, full-time basis. The role is office-based at University Hospitals Coventry and Warwickshire in Coventry, with an on-call rota and 37.5-hour week.

The post requires managing and creating EPR accounts, supporting users, and coordinating data collection workbooks, with opportunities to contribute to NHS electronic patient record workflows.

Qualifications

• IT qualification (HNC) or equivalent through experience/knowledge.
• GCSE or equivalent including Maths and English.
• Good general standard of education.

Responsibilities

• Provide a comprehensive support service to users of the systems managed.
• Liaise with external users of the systems managed, providing support and advice.
• Management of Data Collection Workbook(s) (DCW).
• Undertake periodic audits of data to ensure compliance with NHS Data Manual.
• Participate in testing of new version releases for managed systems.
• Create and manage accounts for new users.
• Deactivate accounts and user access for leavers.
• Allocate appropriate system access per ICT Security Policy.
• Assist EPR Workflow Lead in validation of training material.
• Familiarise with basic administration of other ICT systems for cover.

Job description

Main area Core Services Grade NHS AfC: Band 4 Contract Permanent: Office based employment Hours Full time - 37.5 hours per week (Out of hours on call per rota required for his post) Job ref 218-AC-B4-8217436-A

Site University Hospitals Coventry and Warwickshire Town Coventry Salary £28,392 - £31,157 per annum Salary period Yearly Closing 02/11/2026 23:59

Job overview

An exciting opportunity for an EPR Clinical Systems Support Analyst has opened within the Clinical Systems Team at UHCW. The post holder will be responsible for assisting fellow EPR Workflow Analysts as well as Clinical Systems Support Leads specifically in relation to supporting systems which fall under the remit of the Clinical Systems Team.

The post also requires management & creation of EPR accounts, data collection workbooks & providing support to service users. An advanced job summary is available on the attached Description.

The role will be onsite based which also incorporates an rota On Call service.

Please be advised that sponsorship is not eligible for this post.

Interviews are proposed for week commencing 26th November.

Main duties of the job

Some of the role duties include but are not limited to:

• Management and creation of EPR accounts and related applications
• Management of appropriate Data Collection Workbook(s) (DCW)
• Providing a support service to users of systems
• Providing timely and accurate access to systems
• Provide basic management cover for other ICT systems
• Supporting 24/7 service

An advanced job summary is available on the attached Description.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

• To provide a comprehensive support service to users of the systems managed.
• Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers where appropriate.
• Management of appropriate Data Collection Workbook(s) (DCW).
• To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This will include (but will not relate exclusively) to master files.
• To participate in the testing of new version releases for the systems managed.
• Create and manage accounts for new users.
• Deactivate accounts and user access for leavers.
• To be responsible for allocating the most appropriate level of system access ensuring that users are provided with the relevant log in details and in accordance with the ICT Security Policy.
• To assist the EPR Workflow Lead(s) in the validation of training material primarily for the systems managed.
• Become familiar with the basic administration of other ICT systems as directed to provide cover for the system specialists

For further details of the role please see the attached job description.

Person specification

Qualifications

• IT Qualification (HNC) or equivalent through experience/knowledge
• Good general standard of education – GCSE or equivalent including Maths and English

Experience

• NHS experience
• Experience of a variety of computer applications
• Experience of Electronic Patient Record systems, including functionality and processes

Knowledge

• Microsoft Office Packages
• Knowledge and awareness of Information Governance and Data Protection – including but not exclusive The Caldicott Guardian
• Knowledge of clinical systems used in NHS
• Knowledge of NHS Data Manual

Skills

• Good communication skills
• Attention to detail and ability to keep accurate documentation
• Self-Motivated
• Good organisational skills
• Ability to maintain confidentiality at all times
• Ability to work independently
• Ability to be able to use Microsoft Teams and Zoom
• Statistical analysis skills

Commitment to Trust Values and Behaviours

• Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how