Clinical Support Worker, Virtual Ward

The Methodist Church in Britain; Midsomer Norton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

27 days' holiday rising to 33 after 10

Flexible working scheme

NHS pension scheme

Relocation assistance may be available

Job summary

North Cumbria Integrated Care NHS Foundation Trust is seeking a Clinical Support Worker for the Virtual Ward team. The role focuses on helping patients stay safely at home, covering daily care, wellbeing checks and guidance on remote monitoring equipment.

Work will be largely unsupervised in patients' homes, hospital sites or community hubs, with supervision by a registered professional. Level 3 qualification and health/social care experience are required.

Qualifications

• Level 3 qualification or equivalent in clinical care duties.
• National Care Certificate or commitment to complete within 12 weeks.
• Numeracy and literacy at Level 2.

Responsibilities

• Deliver monitoring, care and education to patients and carers.
• Support safe Virtual Ward monitoring and daily care needs.
• Carry out clinical observations and escalate changes.
• Support use of remote monitoring equipment and digital tech.
• Participate in remote assessments and MDT meetings.
• Maintain accurate documentation and patient records.
• Work largely unsupervised in homes, hospital sites or hubs.

Skills

Clinical observation

Communication

Documentation

Interpersonal skills

Time management

Independent work

Education

Level 3 vocational qualification

National Care Certificate

Numeracy & Literacy L2

Tools

Electronic patient records

IT skills

Job description

This Clinical Support Worker post sits within the Virtual Ward team at North Cumbria Integrated Care NHS Foundation Trust, working alongside Virtual Ward clinicians. The work centres on helping patients and their families stay safely at home rather than in hospital, covering daily care, wellbeing checks and showing patients how to use remote monitoring kit. Most of the time is spent working unsupervised in patients' homes, hospital sites or community hubs. Candidates need clinical observation experience and a Level 3 qualification or equivalent.

What the job involves

• Deliver personalised monitoring, care and education to patients, their families and carers
• Support patients to remain safely on the Virtual Ward, including daily care needs and promoting independence
• Monitor patients' wellbeing and carry out clinical observations, escalating changes or findings
• Support patients to use remote monitoring equipment and digital technology
• Take part in remote monitoring and telephone and video assessments
• Provide, receive and process routine information
• Attend regular multidisciplinary team meetings
• Work alongside Virtual Ward clinicians to deliver services across North Cumbria
• Work largely unsupervised in patients' homes, hospital sites or hubs under the direction of a registered professional or Person in Charge

What’s required

Qualifications

• Level 3 vocational qualification, or short courses and competency workbook, or equivalent knowledge and experience in clinical care duties
• National Care Certificate, or commitment to complete within 12 weeks of starting
• Numeracy and literacy at Level 2

Experience

• Experience of working in health or social care
• Experience of undertaking and recording clinical observations and escalating changes or findings

Skills & knowledge

• Working knowledge of care legislation, safeguarding, GDPR and health and safety at work
• Accurate, clear, timely documentation and basic IT skills for electronic patient records
• Excellent interpersonal, communication and active listening skills with a wide range of people
• Analytical and judgement skills, with time-keeping, planning and prioritisation
• Ability to work independently and as part of a team, with personal resilience under pressure
• Caring, compassionate, person-centred approach that encourages patient independence

Checks & eligibility

• DBS disclosure check, the cost of which is met through salary deduction
• Eligibility to be employed in the UK, checked before applying, as sponsorship is not guaranteed

Other

• Promotes equality, values diversity and adheres to Trust values and professional behaviour
• Ability to travel between Trust sites or attend off-site meetings and training
• Reliable, adaptable and willing to undertake job-related and multidisciplinary training

Nice to have

• Additional training relevant to Clinical Support Workers
• Familiarity with current NHS and social care policies
• Knowledge of nursing policies and procedures
• Computer and keyboard skills
• Understanding of the Trust's business
• Previous experience of working for the Trust
• Venepuncture skills

What’s offered

• 27 days' holiday rising to 33 after 10 years
• Flexible working scheme
• NHS discounts (subject to eligibility)
• Salary sacrifice schemes including lease cars and Cycle to Work (subject to eligibility)
• Development opportunities (subject to eligibility)
• Competitive NHS pension scheme
• Free, confidential counselling and information service (Vivup)
• Relocation assistance may be available for certain posts