Clinical Support Worker – Acute Services

The Methodist Church in Britain; West Midlands; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Generous holiday entitlement

Access to a pension scheme

Unsocial hours enhancements

Career development and progression

Care Certificate training

Apprenticeship at Level 2 or 3

Job summary

This Clinical Support Worker role sits in nursing teams at South Warwickshire University NHS Foundation Trust, across its acute hospital sites. The work centres on personal care under a registered professional's direction, supporting patients through their hospital stay and on into the community.

Posts are offered full or part-time on a rotating shift pattern covering days, nights, weekends and bank holidays, with unsocial hours enhancements.

Qualifications

• GCSE English and Maths at A-C or equivalent.
• Ability to work flexibly across a 24-hour period.
• Experience working as part of a team.

Responsibilities

• Deliver personal care under the direction of a registered professional as part of a multidisciplinary team.
• Carry out instructions from the registered professional and the Trust's core task list for CSWs and HCAs.
• Report patients who cause concern or changes in their condition to the registered professional.
• Record all care accurately for countersigning by a registered professional.
• Prepare patients for treatment and escort them as directed.
• Support patients' relatives with compassion and empathy under guidance.
• Assist with discharge and prepare beds after discharge and before admission.
• Welcome patients and visitors, provide information, and answer enquiries politely.
• Contribute to handover and documentation, and communicate within the team to plan care.
• Report incidents and safeguarding concerns and follow Trust policy.
• Keep the clinical area clean, follow infection control and waste procedures.
• Attend mandatory training and participate in audits as directed.

Skills

Teamwork

Communication skills

IT skills

Written communication

Organisational skills

Education

GCSE English and Maths at A-C

Job description

This Clinical Support Worker role sits in nursing teams at South Warwickshire University NHS Foundation Trust, across its acute hospital sites. The work centres on personal care under a registered professional's direction, supporting patients through their hospital stay and on into the community. Posts are offered full or part-time on a rotating shift pattern covering days, nights, weekends and bank holidays, with unsocial hours enhancements. Candidates need GCSE English and Maths at A to C, or equivalent, and must be able to work flexibly across a 24-hour period.

What the job involves

• Deliver personal care under the direction and supervision of a registered professional, as part of a multidisciplinary team
• Carry out instructions from the registered professional and the Trust's approved core task list for Clinical Support Workers and Health Care Assistants
• Report patients who cause concern, or any change in their condition, to the registered professional
• Record all care given accurately, for countersigning by a registered professional
• Prepare patients for treatment, investigations and procedures, and chaperone or escort them when directed
• Support patients' relatives with compassion and empathy under guidance
• Assist with discharge, and clean and prepare beds after discharge and before admission on inpatient areas
• Welcome patients, relatives and visitors, giving help and information, and answer telephone enquiries politely
• Contribute to handover and documentation, and communicate within the team to plan and coordinate care
• Report incidents, accidents and complaints under Trust policy, and raise safeguarding concerns
• Keep the clinical area clean, safe and tidy, follow infection control and waste procedures, and look after patients' property, equipment and stock
• Attend mandatory training, complete the Trust's CSW/HCA induction and appraisal, and take part in audit under direction

Qualifications

• GCSE English and Maths at A to C, or equivalent

Experience

• Experience of working as part of a team

Skills & knowledge

• Working to agreed level of competency
• Good written, verbal and non-verbal communication
• Competent IT skills
• Presenting information clearly, accurately and logically, both written and orally
• Organising and prioritising workload
• Writing accurately and legibly

Other

• Compassionate, caring, empathetic and reliable
• Able to work flexibly across a 24-hour period
• Able to carry out moderate to intense physical effort through the working day, alongside concurrent activities
• Able, with appropriate support, to work in an emotionally demanding environment

Nice to have

• Experience of delivering care in a healthcare or people-centred environment

What’s offered

• Generous holiday entitlement
• Access to a pension scheme
• Unsocial hours enhancementsCareer development and progression within the NHS
• Care Certificate training
• Apprenticeship at Level 2 or 3 leading to a Healthcare Support Worker qualification