Clinical Support Worker Higher Level – Workington *Internal*

North Cumbria Integrated Care Nhs Foundation Trust; Uldale; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27‑day holiday scheme rising to 33

Flexible working

NHS Discounts

Salary Sacrifice schemes

Development opportunities

NHS Pension scheme

Vivup counselling

Job summary

North Cumbria Integrated Care NHS Foundation Trust in Workington hires a Band 3 Health Care Assistant for the Community Nursing Team. The role involves delivering high‑quality home care, carrying out clinical observations, and supporting patients with catheterisation, venepuncture and wound care. Shifts run 8:30–22:30, seven days a week, with weekend rotations; 75 hours available in total. Permanent, full‑time position.

Qualifications

• Level 3 vocational qualification or equivalent with competency workbook
• National Care Certificate or commitment to complete within 12 weeks
• Numeracy and Literacy Level 2

Responsibilities

• Deliver care in patients' homes as part of a multi-disciplinary team.
• Perform clinical observations and accurately record patient information.
• Assist with catheterisation, venepuncture and wound care.
• Support management of the diabetic caseload and ensure timely documentation.

Skills

Interpersonal skills

Communication

Time management

Documentation

Clinical observations

Venepuncture

Catheterisation

Wound care

GDPR awareness

Teamwork

Education

Level 3 vocational qualification

National Care Certificate

Numeracy & Literacy Level 2

Tools

Electronic patient records

Trust systems

Job description

Job summary

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

If you are looking to become part of a friendly community nursing team, proving holistic care in the home environment this job is for you ...

An exciting opportunity has arisen within the Workington Community Nursing Team for a band 3 HCA looking for a change in their working environment. You will be involved in the delivery of care within peoples own homes.

We have 75hours available and welcome applicants looking for a variety of hours. The service runs 7 days a week 365 days a year. Daily shift patterns between 8:30 until 22:30. Weekend working is on a rotational basis.

Main duties of the job

As a Health Care Assistant in a multi-disciplinary team, work with other health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to the highest possible standard.

As a Health Care Assistant, working under the direction of a registered health care professional, undertake a range of duties. Some of these will include clinical observations and recording patient information. Catheterisation, venepuncture, woundcare and supporting with the diabetic caseload.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted: 16 October 2026

Pay scheme: Agenda for change

Band: Band 3

Salary: £25,760 to £27,476 a year Per Annum

Contract: Permanent

Working pattern: Full-time

Reference number: 262-A-26-8177345-B

Location: Workington Community Hospital, Park Lane, Workington, CA15 2RW, United Kingdom

Essential qualifications

• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3; Theoretical knowledge, Experience of a range of care and related procedures, clinical observations, knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2

Desirable qualifications

• Undertaken relevant additional training for Clinical Support Workers

Essential knowledge and experience

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality

Desirable knowledge and experience

• Familiarity with current NHS and social care policies.
• Computer skills
• Nursing policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Essential skills and aptitudes

• Excellent interpersonal, communication and active listening skills.
• Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures.
• Attention to detail
• Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Motivated and with a pro-active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands importance of professional image.
• Reliable, adaptable and dependable.

Desirable skills and aptitudes

• Keyboard skills.
• Venepuncture

Other requirements

• Promotes equality and values diversity
• Adhere to Trust Values and professional behaviours.

Desirable other requirements

• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Benefits

• 27-day holiday scheme rising to 33 after 10 years
• Flexible working Scheme
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Excellent opportunities for development*
• Competitive NHS Pension scheme
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Disclosure and Barring Service

• Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
• Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).