Clinical Support Worker and Technician

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

We are recruiting a Clinical Support Worker and Technician to assist with patient care and technology support on the Isle of Wight. This role involves monitoring patients remotely and providing Health Care Assistant support to ensure high-quality care using Telehealth equipment. Ideal candidates will have relevant qualifications and experience in healthcare.

Benefits

Flexible working options

Career development opportunities

Training available

Qualifications

• Experience with Technology Enabled Care is essential.
• Driving licence required for travelling across the Isle of Wight.
• Experience in health and social care preferred.

Responsibilities

• Support remote monitoring of patients in their homes and care homes.
• Assess customers' remote monitoring capabilities.
• Escalate any concerns regarding patients' physical or psychological needs.

Skills

Good communication skills

Good computer skills

Ability to prioritise workload

Flexibility

Ability to work as part of a team

Education

General Education

GCSE in English, Maths Grade A-C

Level 2 or above NVQ qualification

Driving licence

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Job summary

We are recruiting for a Clinical Support Worker and Technician to join our team on the Isle of Wight. The purpose of this role is to support the remote monitoring of patients on the virtual ward, support installation and maintenance of TEC equipment, support delivery of short-term loan equipment and to provide Health Care Assistant support to patients who are in their own homes and care homes and supported by telehealth technology.

The post holder will be expected to work across the whole of the Isle of Wight together with close liaison and cross working with mainland providers. They will be required to communicate with a broad range of clinical staff across different primary care and acute clinical services and also with patients, carers, and the general public.

Main duties of the job

This is a key supporting role; with the post holder having responsibility (under the direct supervision of registered practitioners) for assessing customers remote monitoring capability and identify the support needed to assist vulnerable people to live independently in their own homes, through the provision of a Telehealth care service.

The post holder is also responsible for the monitoring of patients and will escalate concerns with regards to patients physical or psychological needs, or changes in their clinical condition to a registered practitioner within appropriate time frames.

The post holder will support the successful implementation and use of Assistive Technology i.e., Telehealth, Telecare and Telemedicine within different services, focussing on supporting Primary Care and collaborating with Community Services, Care Providers, Social Services, and acute settings.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description
Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• General Education
• GCSE in English, Maths Grade A-C
• Level 2 or above NVQ qualification
• Driving licence

Desirable

• Heath & Social Care experience
• Blood taking experience

Experience

Essential

• Experience of Technology Enabled Care

Additional Criteria

Essential

• Good Computer Skills in Microsoft Office, Excel, Word, Outlook at basic level
• Ability to prioritise workload within conflicting demands and meet deadlines
• Able to work on own initiative and without supervision on set procedures
• Able to recognise when to refer an issue to a senior member of team
• Good communication skills both written and verbal
• Ability to be flexible
• Ability to work as part of a team

Person Specification
Qualifications

Essential

• General Education
• GCSE in English, Maths Grade A-C
• Level 2 or above NVQ qualification
• Driving licence

Desirable

• Heath & Social Care experience
• Blood taking experience

Experience

Essential

• Experience of Technology Enabled Care

Additional Criteria

Essential

• Good Computer Skills in Microsoft Office, Excel, Word, Outlook at basic level
• Ability to prioritise workload within conflicting demands and meet deadlines
• Able to work on own initiative and without supervision on set procedures
• Able to recognise when to refer an issue to a senior member of team
• Good communication skills both written and verbal
• Ability to be flexible
• Ability to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address

St. Mary's Hospital (IOW)

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

Employer's website