Clinical Support Worker - AMU ( CIC )

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

27-day holiday scheme rising to 33

NHS Discounts

Salary Sacrifice schemes (lease cars,

Cycle to Work

Vivup counselling

Job summary

NCIC is recruiting a Clinical Support Worker (Band 3) for the Acute Medical Unit at Cumberland Infirmary, Carlisle. The role is part-time (24 hours per week) with 12.5-hour shifts, including weekdays, bank holidays, and weekends.

You will join a multidisciplinary team delivering same-day emergency care and support patients across multiple specialties. Essential criteria include a care certificate (working towards accepted).

Qualifications

• Must have Level 3 vocational qualification in health and/or care.
• National Care Certificate is required.
• GCSE Maths and English at grade 4–9 or equivalent.
• Care certificate (working towards) will be accepted as part of essential criteria.

Skills

Interpersonal skills

Communication skills

Care certificate

Education

Level 3 health/care

National Care Certificate

GCSE Maths & English (4–9)

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Main area Acute medical unit Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 24 hours per week (12 hours per shifts) Job ref 262-A-26-8385660

Site Acute Medical Unit Cumberland Infirmary Town Carlisle Salary £25,760 - £27,476 Per Annum - Pro Rata Salary period Yearly Closing 13/11/2026 23:59

Job overview

Clinical Support Worker Band 3- 24 hours per week

We are seeking to recruit a clinical support worker to work in the acute medical unit (AMU) at the Cumberland Infirmary Carlisle. We are a dedicated, diverse, multidisciplinary team providing, providing same day emergency care to patients. We provide care to cardiology, respiratory, renal, gastro, elderly, dementia and frailty patients. We are a busy, ever changing unit, working closely with accident and emergency to provide safe and quality care, supporting a positive journey for patients.

Main duties of the job

You must have a caring nature, with excellent interpersonal and communication skills. Essential criteria required for role is to have a care certificate (working towards) will be accepted. The shift pattern is 12.5 hours daily, working weekdays, bank holidays and weekends. Our aim to be paperless, we use symphony data to log patient documentation.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

We work as a team within Same Day Emergency care, whilst supporting personal development.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab)

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies

The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information please see the attached Care Certificate document attached.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
• *Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Person specification

Qualifications

• Level 3 vocational qualification in health and/or care
• National Care Certificate
• GCSE Maths and English grade 4 – 9 or equivalent qualification
• Competency and experience of a range of care and related clinical or therapeutic procedures
• Undertaken relevant additional training for Clinical Support Workers

Knowledge & Experience

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality
• Familiarity with current NHS and social care policies.
• Clinical policies and procedures
• Evidence of understanding of Trust Business

Skills and Aptitudes

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures.
• Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Motivated and with a pro-active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands importance of professional image.
• Reliable, adaptable and dependable.
• Venepuncture

Personal Circumstances

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service.
• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.