Clinical Support Worker A&E (Cic) *Internal*

North Cumbria Integrated Care Nhs Foundation Trust; Carlisle; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27-day holiday scheme rising to 33

Flexible working scheme

NHS discounts

Salary sacrifice schemes (lease cars)

Cycle to Work

Excellent development opportunities

NHS Pension

Vivup counselling service

Job summary

North Cumbria Integrated Care NHS Foundation Trust is seeking a Band 3 Health Care Assistant to join the A&E team. The role requires NVQ level 3 or enrollment to begin, and completion of the care certificate. The department is undergoing changes offering career progression and staff development.

You will work in the A&E department as part of a multidisciplinary team, assisting in the care of adults and children and supporting high-quality patient care in a busy environment.

Qualifications

• NVQ level 3 (or enrolled to commence NVQ 3) and the care certificate.
• Experience or knowledge of clinical observations and basic care procedures.
• Numeracy and literacy level 2.
• Understanding of GDPR and confidentiality requirements.

Responsibilities

• Assist in the care of adults and children in the A&E department.
• Work as part of a multidisciplinary team to deliver patient care.
• Support delivery of safe, high-quality care and maintain accurate records.

Skills

Interpersonal communication

Time management

Attention to detail

Compassionate care

Teamwork

Holistic patient care

Active listening

Adaptability

Education

NVQ 3 or enrolled for NVQ 3

Care Certificate

Job description

Job summary

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

Band 3 Health Care Assistant -

To apply for the band 3 post you must have NVQ level 3 (or be enrolled to commence the NVQ 3) and the care certificate.

The department is going through a lot of exciting changes which is providing opportunities for career development and progression.

We pride ourselves in development of our staff.

Main duties of the job

Please see attached job description and specification for detailed information regarding duties of the role.

You will work in the A&E department as part of a multidisciplinary team assisting the in the care of adults and children.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted: 27 October 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year Per Annum Pro Rata
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: 262-A-26-8259650-B
Closing date: 11 November 2026

Essential qualifications

• Level 3 vocational qualification or short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties, or equivalent knowledge and experience
• Theoretical knowledge
• Experience of a range of care and related procedures
• Clinical observations
• Knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2

Desirable qualifications

• Undertaken relevant additional training for Clinical Support Workers

Essential knowledge and experience

• Experience of working in health or social care
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation
• Insight into behaviours and skills of a carer and the need for effective team work
• Knowledge of Safeguarding
• Understanding work-related boundaries
• Awareness of GDPR and the need for confidentiality

Desirable knowledge and experience

• Familiarity with current NHS and social care policies
• Computer skills
• Clinical policies and procedures
• Evidence of understanding of Trust business
• Experience of working in the Trust previously

Essential skills and aptitudes

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication
• Time-keeping, planning and prioritisation skills
• Basic IT skills to use electronic patient records and other Trust systems
• Analytical and judgement skills to make decisions based on patient or service user interactions, observations and metrics
• Ability to demonstrate the importance of holistic person centred care and related procedures
• Attention to detail
• Ability to use initiative appropriately
• Ability to demonstrate the compassionate values and behaviours needed for dignified care
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals
• Caring and empathetic
• Motivated and with a pro-active approach
• Ability to work independently and as part of a team
• Committed to providing high quality patient care
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care
• Personal resilience
• Ability to work calmly and effectively under pressure
• Presents self as courteous, respectful and helpful and understands importance of professional image
• Reliable, adaptable and dependable

Desirable skills and aptitudes

• Keyboard skills
• Venepuncture

Benefits

• 27-day holiday scheme rising to 33 after 10 years
• Flexible working scheme
• NHS discounts*
• Salary sacrifice schemes including lease cars and Cycle to Work*
• Excellent opportunities for development*
• Competitive NHS Pension scheme
• Vivup free, confidential counselling and information service for personal or work-related problems

*Subject to eligibility

Disclosure and Barring Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. Standard Check: £21.50 + administration cost of £6.50 = £28.00. Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over a