Clinical Support Worker

South Tees; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust at The James Cook University Hospital in Middlesbrough is hiring Clinical Support Workers on a fixed-term 12‑month contract, up to 37.5 hours per week, with both full-time and part-time options. CSWs provide essential care across NHS settings, assisting with personal care, mobility, mealtimes, booking appointments and supporting nursing staff.

Strong communication, basic IT skills and the ability to work under supervision are required.

Qualifications

• Excellent interpersonal, communication and active listening skills.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and Trust systems.
• Awareness of GDPR and the need for confidentiality
• Familiarity with current NHS and social care policies.

Responsibilities

• Support patients with social and personal activities, mobility and mealtimes.
• Provide range of nursing skills to meet patient needs in a safe, caring environment.
• Rotate days, nights, weekends and bank holidays.
• Contribute to ongoing development and improvements within the service.

Skills

Interpersonal skills

Communication

Active listening

Time-keeping

Planning & prioritisation

Basic IT skills

GDPR awareness

Confidentiality

Teamwork

NHS policies knowledge

Education

Care certificate

Job description

Main area Corporate Services Grade Band 2 Contract Fixed term: 12 months (due to funding) Hours

• Full time
• Part time

Various hours (up to 37.5 hours per week) Job ref 328-CP-8038275

Site The James Cook University Hospital Town Middlesbrough Salary £25,272 per annum (pro rata) Salary period Yearly Closing 06/11/2026 23:59

Job overview

Up to 37.5 Hours per week (Initial Contract will be fixed term for 12 months)

Clinical support workers (CSW) play a vital role in providing excellent care to patients across all NHS care settings. They can help patients with social and physical activities, personal care, mobility, mealtimes, booking appointments etc.

CSWs can work in hospitals, GP practices, people’s own homes or in the community; roles can vary depending on the environment in which they work.

They can work with many different patient groups, of all ages, including those receiving acute care, people with learning disabilities, physical disabilities or mental health conditions, and in maternity services.

The CSW role can also lead to a range of career opportunities. With the right support, those who exemplify the skills and core values essential to delivering high-quality, compassionate care could, and can, go on to become our future nurses, nursing associates and midwives.

The successful candidates will have excellent communication and basic IT skills and you must be able to work on your own under appropriate supervision. You will also be required to complete the care certificate within 6 months probationary period.

Please note if you are based in the Community, you must have access to a vehicle for work purposes to meet the requirements of the role.

Main duties of the job

This innovative support team will be deployed to support all sites and departments to support with the highest level of patient care. You will provide a range of nursing skills to meet the needs of our patients in a safe and caring environment that promotes dignity, privacy and respect. This post will offer you valuable experience and excellent opportunities to develop a career in care.

The opportunities to progress are endless; you can choose to specialise in a particular setting, or train to qualify as a healthcare professional, such as a nurse or associate practitioner.

Applicants will be required to contribute to on-going development and improvements within the service.

We will require the successful candidate to work days, night’s weekends and bank holidays on a rotational basis.

Please note that this vacancy will close when we receive sufficient completed applications.

Working for our organisation

You will be allocated to one of the Clinical Service Unit (CSU) Directorates within the trust: across all sites within the trust.

• Family Health Services
• Digestive Health, Urology & General Surgery Services
• Trauma & Orthopaedics, Reconstructive & Plastic Surgery, ENT & OMFS, Dermatology & Ocular
• Theatres, Anaesthetics & Critical Care Services
• Cardiovascular Services
• Cancer Institute
• Clinical Support Services
• General & Emergency Medical Services
• Neuroscience Services
• Community & Neighbourhood Health Services

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

• Your Leadership Impact
• Service Improvement for Beginners

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person specification

Knowledge & Skills

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems to update basic patient information from personal care and associated activity.
• Basic analytical, numerical , literacy and judgement skills
• Insight into behaviours and skills of a carer and the need for effective team work.
• Understanding work‑related boundaries.
• Awareness of GDPR and the need for confidentiality
• Familiarity with current NHS and social care policies.

Experience

• Experience of working in a care role.

Qualifications

• Must complete the care certificate within the 6 months probationary period and ‘on the job training’; instruction will be provided – this is an NHS entry level requirement.

Important- Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)
It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Qualifications
Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted. You will also be required to provide original copies as part of the pre‑employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with South Tees Hospitals NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).
Employment References

As part of our pre‑employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested to ensure e‑mail addresses for all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full‑time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to supportyou throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Supporting disabled people and people with long‑term conditions

We are a Disability Confident committed employer aspiring to become a lead employer in 2026.

This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

If you have any special requirements to help you with your application, email our team at