Clinical Care Coordinator / Team Lead

South Tees; Tees Valley; On-site; GBP 38,000 - 52,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking a Clinical Care Coordinator Band 7 to lead the Integrated Discharge Team based at North Tees. You will work with the Patient Flow Team, ward staff and local partners to ensure excellent care transitions and service delivery across sites.

The role requires strong leadership, communication and collaboration across professional boundaries, with responsibility for staff management, training, and programme development within the Transfer of Care

Qualifications

• Proven leadership and communication skills.
• Experience managing clinical teams is desirable.
• Familiar with NHS policies and governance.

Responsibilities

• Provide effective leadership to professional and support staff.
• Organise, co-ordinate and monitor delivery of services within a designated area.
• Lead and develop the discharge process and integration with care teams.

Skills

Leadership

Communication

Teamwork

Education

RN / AHP / SW degree or diploma

Job description

The Clinical Care Coordinator role has responsibility for the provision of clinical and operational leadership and management to the Transfer of Care. The focus of this role is on the day to day delivery of excellence in quality care provision.

Within structure the post holder will be supported by the Senior Clinical Professional who will plan and mobilise resources to ensure the best match of skill available to patients. The Clinical Care Coordinator will also be responsible for managing with other Clinical Coordinators ensuring the effective and efficient operation of the services. It is expected that the Clinical Care Coordinator contributes to the quality audits in order to ensure continuous improvement in both the patient and family experience.

The post holder will be responsible for fostering and promoting a team culture that enables individuals to openly question, reflect and learn from their practice. Post holders will be expected to work 7 day working patterns, subject to the needs of the service

The post holder will also undertake clinical duties in their respective area commensurate with their band.

To represent the service area within the broader multi agency organisational framework and to represent the Senior Clinical Professional as required.

Main duties of the job

Clinical Care Coordinator Band 7

We are excited to offer a permanent opportunity to Lead the Integrated Discharge Team based at North Tees. You will work closely with the Patient Flow Team and ward staff as well as local partners including social care and voluntary agencies to support care transitions.

We require a person who has excellent leadership and communication skills who is confident working across professional boundaries and agencies. You will need to be flexible, adaptable and a good team player with the ability to work as part of a team as well as independently to provide a whole person approach to the care and management for patients within this setting.

This is an exciting opportunity to work with the Transfer of Care to lead and develop services ensuring excellent service delivery to patients through the system.

Working for our organisation

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We are committed to fostering an inclusive recruitment process and welcome applications from suitably qualified candidates, including those who first language is not English.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Detailed job description and main responsibilities

To provide effective leadership to both professional staff and support staff.

Organise, co-ordinate and monitor delivery of services within a designated service area.

Organise staff deployment including management of rotas, annual leave, lieu time and out-of-hours service where relevant and appropriate.

To ensure that designated staff within service area implement relevant policies / procedures.

To help determine, initiate and implement change and service improvements under the direction of the Senior Clinical Professional.

Actively participate in developing broader initiatives in respect of Care Group 1 and the Trust as a whole.

To assist the Senior Clinical Professional in developing working practices in line with government policy and guidelines.

To be aware of, understand, interpret and implement Government / Department of Health guidelines.

To provide a high quality clinical service within the resources available which, where appropriate, meets national standards and commissioner’s performance metrics.

To ensure staff submit performance management data and monitor compliance.

To participate in, and take responsibility for, performance management, clinical supervision and training needs analysis.

To take an active role in the recruitment and selection, training and management of staff.

Co-ordinate staff training and development particularly mandatory requirements and contribute to formulating and implementing the training plan.

To ensure staff appraisals are regularly undertaken and development needs are regularly assessed

Liaise with Senior Clinical Professional in respect of the development of CPD, IIP and extension of staff roles.

To take responsibility for elements of the service budget (for instance training, equipment, uniforms) under the direction and supervision of the Senior Clinical Professional

Deal with complaints and untoward incidents as per Trust practice liaising with Senior Clinical Professional

To ensure that all Health & Safety Policies and statutory requirements are met in accordance with Trust Policies and Procedures by the staff group

Compliance with Trust Policies, Procedures, Guidelines and Protocols.

To provide emotional support, guidance and mentorship for staff.

Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff

Tackle discrimination and harassment, and promote equality and diversity in the workplace

Reduce sickness absence; work place accidents; and promote zero tolerance on violence against staff

Take responsibility for personal development and education and the development of a Personal Development Plan.

Carry out regular appraisals for staff, ensuring business goals are clearly communicated and linked to objectives

Review training and development of all staff, so all staff have a Personal Development Plan, and support staff in reaching their full potential as identified through the appraisal process.

The post holder will be expected to undertake other reasonable duties as requested by the Senior Clinical Professional

Qualifications

• Degree or Diploma RN / AHP / SW

Experience

• Experience of working at B6 level
• experience of working at a similar level
• experience of people management

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)
It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who arenew to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Qualifications
Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted.You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with South Tees Hospitals NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).
Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested toensure e-mail addressesfor all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to supportyou throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Supporting disabled people and people with long‑term conditions

We are a Disability Confident committed employer aspiring to become a lead employer in 2026.

This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

If you have any special requirements to help you with your application, email our team at [e-mail] or call us on 01642 854610

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK - GOV.UK ( www.gov.uk ).

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

Further Important Information

Please check your email on a regular basis for updates on your application. If you are shortlisted for interview, you will be invited to email via this method

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.

Please ensure you read the ‘Guidance Notes for Applicants’ document attached to this advert before completing and submission

Unfortunately, we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.