Clinical Support Worker

Cardiff and Vale University Health Board; Stevenage; On-site; GBP 20,000 - 23,000; Full time

Job summary

East and North Hertfordshire NHS Trust is recruiting for a Clinical Support Worker in Outpatients. The role involves assisting with patient care, appointment flow, and clinic support across three trust sites including The Lister Hospital, Welwyn Garden City, and Hertford.

You will work under supervision to deliver compassionate, person-centred care and maintain accurate records. The post requires GCSEs in English and Maths, healthcare experience, strong teamwork and communication skills, and the

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Experience of healthcare or care work.
• Experience of working with the general public or a range of people.
• Evidence of being self-motivated.
• Evidence of working effectively as part of a team.
• Basic IT skills and willingness to develop.
• Excellent time management and organisational skills.
• Ability to work in a busy, sometimes pressurised environment.
• Ability to meet deadlines and use good judgment.

Responsibilities

• Assist in delivering safe, compassionate, person-centred care under supervision.
• Support patients with physical, emotional, and social needs while maintaining dignity and respect.
• Undertake delegated clinical and non-clinical duties and maintain accurate documentation.
• Prepare and support patients attending outpatient clinics and ensure a positive patient experience.
• Record routine observations (BP, pulse, temp, O2, height/weight, urinalysis) per Trust policies.
• Assist with appointment flow and clinic organisation to minimise waiting times.
• Support clinicians during examinations and minor procedures; ensure equipment and areas are prepared.

Skills

Healthcare experience

Teamwork

IT literacy

Time management

Communication

Ability to work under pressure

Patient-centered care

Judgment and decision making

Education

GCSEs English & Maths

Job description

We are recruiting for Clinical Support Worker Outpatients who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. Please note if you are successfully appointed into this role you will need to be able to travel across three trust sites, this is Lister Hospital (Stevenage), New QE11 Hospital (Welwyn) and Hertford County Hospital (Hertford). The Clinical Support Worker (CSW) is an integral member of the multidisciplinary team, providing high-quality care and support to patients under the direction and supervision of registered healthcare professionals. Our Values areInclude,RespectandImprove. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

If you are invited to an interview you will need to sit a role related assessment You will assist in delivering safe, compassionate, and person-centred care, supporting patients with their physical, emotional, and social needs while promoting dignity, respect, and independence. The Clinical Support Worker will undertake a range of delegated clinical and non-clinical duties, including assisting with personal care, monitoring and recording observations, supporting patient assessments and treatments, maintaining accurate documentation, and contributing to the smooth and efficient running of the clinical area Welcoming, preparing, and supporting patients attending outpatient clinics and ensuring a positive patient experience. Undertaking and recording routine clinical observations, such as blood pressure, pulse, temperature, oxygen saturation, height, weight, and urinalysis, in accordance with Trust policies and competency requirements. Assisting with appointment flow and clinic organisation to support efficient service delivery and minimise patient waiting times. Supporting clinicians during examinations, treatments, and minor procedures, ensuring equipment and clinical areas are prepared appropriately.

• GCSEs (or equivalent qualification or standard) in English and Math, Experience of healthcare or care work
• Experience of working with the general public or a range of different people, Ability to communicate effectively people with varying levels of understanding
• Evidence of being self-motivated
• Evidence of working effectively as part of a team
• Basic IT skills - ability to use keyboard or willingness to develop
• Excellent time management and organisational skills
• Ability to work in a busy, sometimes pressurized environment
• Ability to work to deadlines
• Ability to use judgement on when to escape issues and problems, Excellent interpersonal skills and the ability to use them to communicate effectively with patients within a multi-disciplinary team At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.