Clinical Support Worker- Ent

East And North Hertfordshire Nhs Trust; Stevenage; On-site; GBP 21,000 - 26,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is seeking a Clinical Support Worker to join the ENT outpatient team. You will provide high-quality clinical and non-clinical support to doctors and nurses, helping ensure patient-centred care during outpatient clinics and follow-ups.

The role includes pre-operative assessments, documentation, infection prevention, and maintaining a safe clinic environment in line with Trust policies.

Qualifications

• Assistance in clinical and non-clinical tasks within ENT outpatient settings.
• Ability to support medical and nursing staff as part of a multidisciplinary team.
• Maintain patient dignity, privacy and confidentiality at all times.

Responsibilities

• Prepare clinical areas before clinics and ensure equipment is ready.
• Support patients before, during and after consultations and procedures.
• Undertake delegated duties in line with Trust policies and competency assessments.
• Maintain accurate documentation and records to NHS standards.
• Keep equipment and consumables clean, stocked, and ready for use.
• Monitor patient condition and report concerns to registered staff.

Skills

Clinical support

Patient care

Documentation

Infection control

Job description

Job overview

We are recruiting for a Clinical Support Worker who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Clinical Support Worker will work as part of the multidisciplinary Ear Nose Throat (ENT) outpatient team, providing high-quality clinical and non-clinical support to medical and nursing staff to ensure the effective delivery of patient-centred care.

You will assist doctors and nurses during ENT outpatient clinics, including microsuction, acute ENT clinics, post-operative rhinology and otology follow-ups, head and neck clinics, and tracheostomy change procedures.

The role involves undertaking delegated clinical tasks in line with training and competency, including pre-operative assessments, recording and monitoring patient observations, and performing MRSA screening in accordance with Trust infection prevention and control policies.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

Prepare clinical areas prior to clinics, ensuring all equipment, instruments, and consumables are available and fit for use.

Support patients before, during, and after consultations and procedures, maintaining dignity, privacy, and confidentiality at all times.

Undertake delegated duties in accordance with Trust policies, local procedures, and individual competency assessments.

Maintain accurate documentation and records in line with Trust and NHS standards.

You will be responsible for maintaining a safe and well‑organised clinical environment by checking, cleaning, stocking, and maintaining equipment and consumables, ensuring all equipment is available, functional, and ready for use.

Monitor and report any concerns regarding patient condition, equipment, or clinic safety to registered staff promptly.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient‑led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.