Clinical Support Worker

Queen Victoria Hospital NHS Foundation Trust; East Grinstead; On-site; GBP 20,000 - 26,000; Full time

Job summary

Queen Victoria Hospital NHS Foundation Trust is looking for a Clinical Support Worker for its Maxillofacial Department. The role requires patient-focused individuals with NVQ Level 3 in Health Care Support. Successful candidates will join a dedicated team, providing high standards of care and support to patients.

Benefits

Tailored personal development programmes

Flexible working arrangements

Dedicated reward programme with discounts

Qualifications

• Completed an NVQ Level 3 in Health Care Support.
• Experience of team working and IT skills required.
• Desirable: previous experience in a health care setting, phlebotomy skills.

Responsibilities

• Provide clinical support to patients and staff in the Maxillofacial Department.
• Ensure patients are seen in a timely, friendly environment.
• Work within a dedicated clinical team delivering high standards of care.

Skills

Team working

IT skills

Education

Apprenticeship Level 3

NVQ Level 3 in Health Care Support

Job description

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

In addition to receiving tertiary referrals from across the South East of England, we have a network of 'spoke' sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients' homes as is possible. With the recent addition of video led 'virtual' consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.

Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients' lives.

We also offer attractive benefits such as

• tailored personal development to support career aspirations, including accredited clinical and management development programmes
• flexible working arrangements for a work-life balance that suits you and your needs
• a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes

Sustainability

At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation's carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.

You can view our Green Plan here: Green Plan - Queen Victoria Hospital (qvh.nhs.uk)

Job overview

We are looking for an enthusiastic Clinical Support Worker to work in our Maxillofacial Department. You will be patient focused and willing to learn all aspects of Outpatient Clinic management to ensure our patients are seen in a timely, friendly environment. You will have completed an NVQ Level 3 in Health Care Support.

Main duties of the job

At the Queen Victoria Hospital NHS Foundation Trust, an exciting opportunity has arisen within our Maxillofacial Department for a Band 3 Clinical Support Worker.

This department operates dental, oncology, head & neck trauma, minor oral surgery, oral medicine and ENT.

Training and development is available for the successful applicant and you would need to be currently working at an NVQ Level 3 qualification or equivalent to be shortlisted for this role.

Working for our organisation

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Detailed job description and main responsibilities

An enthusiastic and self-motivated person is required to provide clinical support to both patients and staff including apprentices at Queen Victoria Hospital. The role gives the opportunity to work as part of a dedicated and busy clinical team whilst developing self and others in delivering high standard of clinical care.

Job description attached.

Person specification

Qualifications

Essential criteria

• Apprenticeship Level 3 or Level 3

Experience

Essential criteria

• Experience of team working
• IT skills

Desirable criteria

• Previous experience in a health care setting
• Phlebotomy skills
• wound care and dressing knowledge

The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD B3 CSW (PDF, 433.8KB)
• QVH Information (PDF, 2.6MB)
• DBS Code of Practice (PDF, 149.6KB)
• Recruitment of Ex-offenders (PDF, 76.8KB)
• QVH Privacy Notice (PDF, 154.7KB)
• QVH Statement of Conditions, Vision and Values (PDF, 200.6KB)
• Relocation Policy (PDF, 631.3KB)