Clinical Support Worker

NHS; Warwick; On-site; GBP 24,000 - 27,000; Full time

Job summary

South Warwickshire University NHS Foundation Trust is seeking a motivated Clinical Support Worker for a newly created position supporting heart failure patients. This role involves assisting in patient care, maintaining documentation, and working within a dedicated team to provide high-quality healthcare. The successful candidate will be essential in delivering empathetic and effective patient care in a community setting.

Qualifications

• Minimum GCSE Level A-C in English and Maths or equivalent.
• NVQ/Diploma Level 2 in healthcare required, with willingness to progress to Level 3.

Responsibilities

• Assist in delivering care plans and managing patients with heart failure.
• Maintain accurate documentation and patient records.
• Collaborate with registered professionals as part of a multidisciplinary team.

Skills

Compassionate care

Communication

Organisational skills

Teamwork

Education

GCSE Level A - C in English and Maths

NVQ/Diploma Level 2 or equivalent

Job description

Go back South Warwickshire University NHS Foundation Trust

Clinical Support Worker

The closing date is 30 June 2025

The Heart Failure Specialist Nursing Team (HFSN) is pleased to offer the exciting opportunity of newly created Band 3 Clinical Support Worker role to will support the service based across South Warwickshire. The Team is based at Acorn House, Warwick and provides clinics and home visits across the whole of South Warwickshire.

The service currently runs Mon - Fri 8:30 - 16:30hrs.

We are looking to recruit a competent and well organised individual, with a particular interest in heart Failure. The role requires the management of patients with a diagnosis of heart failure, and the post holder will assist in the delivery of a plan of care to meet the patient's needs with emphasis being placed on self-care.

The successful candidate will be motivated, enthusiastic and be able to demonstrate good interpersonal skills. The post is a community post and the ability to meet the travel requirements of the role is essential.

Main duties of the job

The Band 3 Clinical Support Worker will undertake high quality, caring and compassionate delegated duties under the direction but not direct supervision of the registered staff and working as part of the multi-disciplinary team.

Offering a valuable and important contribution to the delivery of high quality healthcare, supportingthe registered professional in the delivery of safe, effective, compassionate patient care

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Job responsibilities

Professional Values

To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust

Uphold the Trust values and standards at all times.

Ensure records and documentation are maintained, kept confidential and meets Trust standards in line with the Data Protection Act

Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment

To report any accidents or incidents as described by the Trusts policy and procedures ensuring an open and transparent culture.

To take reasonable care of the health and safety of themselves and of other persons

To adhere to the Trusts dress code policy, maintaining a smart appearance at all times

To assist other wards, departments and teams within the Trust as and when required by service needs

To adhere to the Trusts IT policies regarding e-mail and internet usage

To ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures.

Clinical Practice

To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.

To assist in the supervision of other healthcare and support staff as directed.

To carry out duties as specified within the Trusts approved core task list for Clinical Support Workers/Healthcare Assistant without direct supervision.

To report to the registered professional any patient who gives cause for concern or any observed changes in the client or patients condition.

Provide and deliver a high standard of individualised care under the direction but not direct supervision of the registered professional

To report all care that has been given to patients within the team to a registered professional

To accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times.

To assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional.

To keep the clinical area clean and tidy, maintaining a safe environment.

To adhere to Trust infection control procedures, demonstrating an understanding of cross infection.

To chaperone or escort patients as needed under the direction of the registered professional.

To support relatives demonstrating compassion and empathy under the guidance of a registered professional.

To assist with the discharge process for patients as directed by the registered professional.

Communications and Interpersonal Relationships

Welcome patients, relatives and visitors to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and the means to overcome them.

Always introduce yourself in line with the Trusts privacy and dignity promises and the principles of good customer service.

To answer the telephone when necessary in a polite, courteous manner and pass on enquiries to the registered professional.

Communicate effectively within the multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.

Contribute to the reporting, handover and documentation of patient care as delegated by a registered professional maintaining confidentiality at all times.

Report incidents, accidents and complaints as per Trust Policy and to the senior professional on duty, ensuring an open and transparent culture.

Use the Trust information support system and other computer systems as required by the clinical area.

Team Working

Take all reasonable steps to ensure the safe keeping of patients property in accordance with Trust policy.

Promote a professional, welcoming and uncluttered environment; keep all storage areas safe, clean and tidy.

To share responsibility in the care and maintenance of all equipment in the clinical area including all equipment cleaning.

Ensure all waste and soiled linen is disposed of in line with Trust policy.

Participate in audit under the direction of the registered professional

Clean and check of beds, bed spaces and lockers in the patient area following discharge and in preparation for admission (inpatient areas only).

Ensure deliveries are stored correctly and stock maintained to the required level.

Support the house keeper with general house keeping duties, reporting as necessary essential cleaning needs (inpatient areas only).

Education, Training and Personal Development

To ensure attendance at mandatory training sessions, i.e. infection control, resuscitation and manual handling training.

To complete the Trusts Clinical Support Worker/Healthcare Assistant Induction programme.

To participate in appraisals and personal reviews and work to achieve agreed set objectives.

To undertake training as necessary for the development of the post and the relevance of the department including IT and clinical skills.

To continue personal development in relation to identified objectives.

Maintain up to date knowledge of changes in policies and procedures relevant to the post.

Person Specification

Qualifications

• Obtained an educational level of GCSE level A - C English and Maths or equivalent
• Minimum NVQ/Diploma Level 2, willing to work to Level 3 or equivalent higher apprenticeship in healthcare
• Minimum NVQ/Diploma Level 2, willing to work to Level 3 or equivalent higher apprenticeship in healthcare

Experience

• Experience in delivering care in a healthcare or people centred environment
• Experience working as part of a team

Skills

• Evidence of competence in care skills
• Good written, verbal and non-verbal communication skills
• Able to present information, written and orally in an accurate clear and logical manner
• Ability to organise and prioritise workload
• Ability to write accurate and legibly in patient notes
• Evidence of competence in relevant specialist skills / tasks

Personal

• Able to work as part of a team
• Compassionate and caring nature
• Reliable

Other

• Able to work flexibly over a 24 hour period
• Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities
• Able, with appropriate support, to work in an emotionally demanding environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Warwickshire University NHS Foundation Trust

£24,937 to £26,598 a yearper annum pro rata