Clinical Support Specialist - Bank, Full-Time

hVIVO Services Limited; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

hVIVO are seeking a Clinical Support Specialist to join the FluCamp team in London. The role covers volunteer screening, quarantine support, and routine clinic activities, with rotation across shifts and 37.5 hours per week.

The ideal candidate will have healthcare experience, GCSEs, Life Support certification, and strong customer service skills. Training is provided for 3 weeks, with overtime and unsocial shift rates applying.

Qualifications

• GCSE Maths and English at grade A-C or equivalent.
• Immediate Life Support certification.
• Hep B immunisation.
• Customer service and strong communication skills.
• Good IT skills (Word and Excel).
• Experience in healthcare settings preferred.
• Phlebotomy training desirable.
• Clinical research experience and knowledge of ICH-GCP beneficial.

Responsibilities

• Assessing the suitability of volunteers' veins for cannulation and frequent blood draws.
• Using the correct venepuncture method to obtain a blood samples.
• Maintaining sample integrity and ensuring samples are correctly labelled and handled.
• Promote wellbeing of subjects during and after the venepuncture process, escalating incidents to the Screening Manager and Lead Screening Nurse.
• Involvement in the preparation and planning of daily activities of the screening clinic.
• Follow internal SOPs and Study Protocols; assist with daily management of the clinical area.
• Providing information and correct versions of documentation to volunteers and ensuring correct completion.
• Liaise with stakeholders for the daily schedule of volunteer visits.
• Support venepuncture training of new team members with Training Coordinator.
• Monitor work areas for hazards and compliance with health and safety guidelines.
• Participate in audits where appropriate.
• Administrative duties when designated.

Skills

GCSE Maths

GCSE English

Immediate Life Support

Hep B Immunisation

Phlebotomy training

Customer service

IT skills

Attention to detail

Healthcare experience

Clinical research

ICH-GCP knowledge

Education

Biological Science degree

Tools

Word

Excel

Job description

Overview

hVIVO are currently seeking a Clinical Support Specialist (CSS) with exceptional customer service skills to join the FluCamp team in London. We are looking for a candidate to start mid-august.

At hVIVO we conduct human challenge clinical trials. The end goal of our work is to potentially eradicate common illnesses like the common cold and flu completely – or at least make treatment of them as easy and effective as possible. Our volunteers are central to the work that we do. Our studies focus on testing new treatments on real people, in a safe, controlled, clinical environment.

The CSS will support the multidisciplinary team in the planning and execution of daily activities throughout volunteer screening, Quarantine and follow-up. They will work collaboratively with the wider Clinical Operations team to meet the needs of volunteers and support the delivery of the function.

The key points to consider closely:

• You will be required to work in both screening and quarantine


• This is a full time role for 37.5 hours per week


• Shifts will be allocated on rota basis and will be assigned based on operational needs.


• Shifts to be covered accross the two areas are from Monday to Sunday


• Overtime & unsocial shifts rates also apply


• The current pay rate is £13.50 per hour


• Candidate must be available for training for 3-weeks, full time.

You should will need to have a flexibile availability for the following shift patterns:

Quarantine Unit

1930 - 0830

0730 - 2030

Screening Clinic

0800 - 1600

0900 - 1700

1000 - 1800

Main Responsibilities

• Assessing the suitability of volunteer's veins for cannulation and frequent blood draws


• Using the correct venepuncture method to obtain a blood samples


• Maintaining sample integrity and ensuring samples are correctly labelled and handled


• Promote wellbeing of subjects during and after the venepuncture process, participating in vasovagal management Responsible for escalating any incidents to the Screening Manager and Lead Screening Nurse


• Involvement in the preparation and planning of daily activities of the screening clinic


• Practice in accordance to internal policies, Standard Operating Procedures and Study Protocols Assist with the daily management of the clinical area


• Providing information and correct versions of documentation to volunteers, ensuring these are completed correctly


• Liaise with relevant stakeholders for the daily schedule of volunteer's visit


• Support with venepuncture training of new team members in collaboration with Training Coordinator


• Monitor work areas and practices to ensure that they are safe, free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines


• Participate in audits where appropriate


• Administrative duties when designated

Skills & Experiences

• GCSE Grade A-C Maths and English (Or equivalent)


• Immediate Life Support


• Hep B Immunisation


• Demonstrated customer service and communication skills


• Good IT skills (Word and Excel or equivalent)


• Strong and demonstrated attention to detail


• Experience working within healthcare settings, ideally within a hospital environment


• Professional Phlebotomy training desirable.


• Previous experience in clinical research environment, a Biological Science degree and good knowledge of ICH-GCP and regulatory standards would also be desireble.