Clinical Support Specialist - 12 month FTC, Full-Time

hVIVO Services Limited; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health Cash Plan for you and children

Life cover 3x annual salary

6% employer pension contribution

25 days paid holiday

8 bank holidays

Holiday buy/sell

24/7 employee assistance programme

Season ticket travel loan

hBenefits platform

Job summary

hVIVO are seeking a Clinical Support Specialist to join their FluCamp team in London. The role involves supporting volunteer screening, quarantine and follow-up within the Clinical Operations team.

You will work across screening and quarantine shifts, with rota-based hours, 37.5 per week, and overtime where needed. Key responsibilities include venepuncture support, sample handling, and daily clinic planning.

Qualifications

• GCSE Maths and English at minimum grade A-C or equivalent.
• Immediate Life Support certification.
• Hep B Immunisation.
• Demonstrated customer service and communication skills.
• Good IT skills (Word and Excel or equivalent).
• Strong attention to detail.
• Experience in healthcare settings, ideally hospital.
• Biological Science degree and knowledge of ICH-GCP helpful.

Responsibilities

• Assess suitability of volunteers' veins for cannulation and blood draws.
• Perform venepuncture using correct method and label samples.
• Maintain sample integrity and proper documentation.
• Promote wellbeing during and after venepuncture and escalate incidents.
• Assist with daily planning of screening clinic activities.
• Follow SOPs and Study Protocols; assist in daily management of the clinical area.
• Provide volunteers with correct documentation and schedule visits.
• Support venepuncture training for new team members.
• Ensure safety and compliance with health, safety and security guidelines.
• Carry out administrative duties as required.

Skills

Customer service

Communication skills

IT skills

Attention to detail

Phlebotomy training (desirable)

Healthcare experience

Education

GCSEs in Maths and English

Biological Science degree

Tools

Hep B Immunisation

Job description

Overview

hVIVO are currently seeking a Clinical Support Specialist (CSS) with exceptional customer service skills to join the FluCamp team in London. We are looking for a candidate to start mid-august.

At hVIVO we conduct human challenge clinical trials. The end goal of our work is to potentially eradicate common illnesses like the common cold and flu completely – or at least make treatment of them as easy and effective as possible. Our volunteers are central to the work that we do. Our studies focus on testing new treatments on real people, in a safe, controlled, clinical environment.

The CSS will support the multidisciplinary team in the planning and execution of daily activities throughout volunteer screening, Quarantine and follow-up. They will work collaboratively with the wider Clinical Operations team to meet the needs of volunteers and support the delivery of the function.

The key points to consider closely:

• You will be required to work in both screening and Quarantine
• This is a full time role for 37.5 hours per week
• Shifts will be allocated on rota basis and will be assigned based on operational needs.
• Shifts to be covered accross the two areas are from Monday to Sunday
• Overtime & unsocial shifts rates also apply

You should will need to have a flexibile availability for the following shift patterns:

Quarantine Unit

1930 - 0830

0730 - 2030

Screening Clinic

0800 - 1600

0900 - 1700

1000 - 1800

As a permanent employee at hVIVO you will be entitled to the company benefits package which includes:

• Company paid Health Cash Plan for you and your children
• Life cover to the value of 3x your annual salary
• 6% employer pension contribution
• 25 days paid holiday each year
• 8 days bank holiday allowance to use in the same way as holiday throughout the year
• The opportunity to buy or sell your holiday allowance each year
• A 24/7 employee assistance programme
• Season ticket travel loan
• A host of offers and discounts on our company benefits platform hBenefits

Main Responsibilities

• Assessing the suitability of volunteer’s veins for cannulation and frequent blood draws
• Using the correct venepuncture method to obtain a blood samples
• Maintaining sample integrity and ensuring samples are correctly labelled and handled
• Promote wellbeing of subjects during and after the venepuncture process, participating in vasovagal management Responsible for escalating any incidents to the Screening Manager and Lead Screening Nurse
• Involvement in the preparation and planning of daily activities of the screening clinic
• Practice in accordance to internal policies, Standard Operating Procedures and Study Protocols Assist with the daily management of the clinical area
• Providing information and correct versions of documentation to volunteers, ensuring these are completed correctly
• Liaise with relevant stakeholders for the daily schedule of volunteer’s visit
• Support with venepuncture training of new team members in collaboration with Training Coordinator
• Monitor work areas and practices to ensure that they are safe, free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
• Participate in audits where appropriate
• Administrative duties when designated

Skills & Experiences

• GCSE Grade A-C Maths and English (Or equivalent)
• Immediate Life Support
• Hep B Immunisation
• Demonstrated customer service and communication skills
• Good IT skills (Word and Excel or equivalent)
• Strong and demonstrated attention to detail
• Experience working within healthcare settings, ideally within a hospital environment
• Professional Phlebotomy training desirable.
• Previous experience in clinical research environment, a Biological Science degree and good knowledge of ICH-GCP and regulatory standards would also be desireble.