Adult Learning - Enrolment Support Officer - WYCA

Realise UK; Bradford, Huddersfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization dedicated to empowering learners on their educational journeys. In this pivotal role, you will manage learner applications, ensuring they receive the guidance and support needed to succeed. With a focus on collaboration and communication, you will work closely with various stakeholders while utilizing technology to enhance the enrolment process. Enjoy a supportive work environment that values your contributions and offers a range of benefits, including flexible working arrangements and generous holiday allowances. If you are passionate about education and helping others achieve their goals, this opportunity is perfect for you.

Benefits

25 days holiday plus public and bank holidays

Purchase scheme for additional annual leave

Birthday and Christmas Eve off

Flexible working arrangements

Health Shield scheme

Life insurance

Enhanced maternity, paternity, and adoption pay

Sick pay

Bereavement leave

Employee Assistance Programme

Qualifications

• Strong ICT skills, including experience with CRMs and Microsoft Teams.
• Excellent interpersonal and communication skills to build trusting relationships.

Responsibilities

• Manage the learner application system and enroll learners onto training courses.
• Attend face-to-face enrolment sessions and support online enrolments.

Skills

ICT Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Collaboration Skills

Knowledge of Adult Skills Training

Tools

CRM Systems

Microsoft Teams

Job description

You will play a pivotal role in recruiting and enrolling learners, ensuring they receive information, advice, and guidance to make informed decisions about their learning journey. You will ensure the right match between learners and programmes.

Please note that this opportunity is subject to contract win.

While daily tasks may vary, your key responsibilities are likely to include:

1. Managing the learner application system for your designated geographical or curriculum area, enrolling learners onto training courses, providing relevant information, and supporting queries.
2. Using technology to pre-enrol learners, maintaining contact to support completion before training starts, and checking enrolment forms for errors.
3. Attending face-to-face enrolment sessions across your area, supporting other areas during busy periods, and handling online enrolments.
4. Finalising enrolment processes promptly and accurately to enable teaching to commence.
5. Registering learners with Awarding Organisations accurately.
6. Performing administrative duties within our Skills Hubs, including greeting visitors, following health & safety guidelines, stock management, and maintaining tidiness.
7. Inputting learner and qualification data into our internal CRM systems.

Benefits include:

• 25 days holiday plus public and bank holidays
• Purchase scheme for up to 5 additional days of annual leave
• Birthday and Christmas Eve off
• Flexible working arrangements
• Health Shield scheme
• Life insurance
• Enhanced maternity, paternity, and adoption pay
• Sick pay
• Bereavement leave
• Employee Assistance Programme
• £1,000 Employee referral bonus scheme

About You

• Strong ICT skills, including experience with CRMs and Microsoft Teams
• Excellent interpersonal and communication skills to build trusting relationships with learners and support them throughout their training
• Strong collaboration skills to work effectively with sales and other stakeholders
• Attention to detail and good organisational abilities
• Familiarity with adult skills training landscape, funding regulations, and quality assurance frameworks (advantageous)
• UK Driving Licence and own vehicle
• Willingness to travel across designated areas and further afield as needed. The role is based in Bradford or Huddersfield.

About Us

Realise helps over 16,000 learners annually to achieve their goals. We specialise in early years, care, transport, business skills, and adult education, leveraging in-depth expertise in these areas.

Our mission is to deliver excellent training programmes. We are committed to promoting the wellbeing of learners and employees, safeguarding, safer recruitment, and fulfilling our Prevent Duty obligations.

Note: Successful applicants will undergo a DBS and online search check at the job offer stage. Proof of qualifications and the Right to Work in the UK will be required.