Clinical Support Officer

NHS; Bradford; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a leading healthcare service as a Clinical Support Officer to support vulnerable patients in a community dental service. You'll coordinate administrative tasks, enhance your skills in a rewarding environment, and participate in vital training, contributing to our commitment to high-quality care.

Benefits

Increased mileage rates for over 3500 miles

Wide range of health and wellbeing support packages

Internal and external development opportunities

Qualifications

• Experience in dental and/or medical environments.
• Broad knowledge of medical and dental terminology.
• Proven experience in a busy office environment.

Responsibilities

• Provide and coordinate reception services for the dental clinical team.
• Book patients and liaise with stakeholders like dental laboratories.
• Support administrative tasks for Consultants and Dental Therapists.

Skills

Customer service skills

Communication

Problem solving

Administrative skills

Education

RSA 2 Typing/Word Processing or equivalent

GCSE grade C or above in English and Mathematics or equivalent

ECDL or equivalent

RSA 3 Typing/Word Processing or equivalent

Customer Service Qualification

Tools

Microsoft Office

Job description

Go back Bradford District Care NHS Foundation Trust

Clinical Support Officer

The closing date is 04 July 2025

The Community Dental service has an exciting opportunity for a clinical support worker. This role is ideal for someone with a passion for working with vulnerable and medically complex patients. As an award winning service we offer high quality dental care to people who are unable to access a 'high street' NHS dentist, due to their additional needs. The post holder will use the dental services clinical system to book patients, liaise with other stakeholder such as dental laboratories, interpreters, patient transport etc. as well as provide administrative support to our Consultants, Specialists, Dentists and Dental Therapists.

There will be the opportunity to enhance your skills to enable you to support our clinicians when using our dental clinical system. The Community Dental Service provides mandatory training and supervision, which will support your progression within the service. We provide a varied and competency based induction programme to support you in your development within the service.

We have seven sites across Bradford and Airedale. Travel across the district is a requirement of the role in order to successfully undertake the range of duties specified within the job description. Therefore, it is essential that applicants have the ability to travel across the district as and when required to meet the needs and demands of the service.

Main duties of the job

To provide and co-ordinate an efficient customer focused reception service to include a range of secretarial, clerical and administrative duties to support the dental clinical team.

Closing Date: 4th July 2025

Shortlisting: 7th July 2025

Interviews: 21st July 2025

About us

Everything we do is underpinned by our core values: -

We Care - We act with respect and empathy, and always value difference

We Listen - We understand people's views and respond to their individual needs

We Deliver - We develop and provide excellent services and support our partners

We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :

Increase mileage rates for > 3500

A wide range of health and wellbeing support packages

A range of internal and external development and learning opportunities

Plus many more.

We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.

BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.

The Trust reserves the right to close this position early if a significant number of applications are received.

Job responsibilities

Please read the attached Job description and person specification for more details about this role.

Right to Work in the UK

Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.

Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.

Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.

As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.

Person Specification

Experience

• A broad experience of secretarial, administration and clerical tasks & procedures
• Excellent customer service skills with previous direct contact with customers both by telephone and face to face.
• Experience of work in dental and or medical environment, with a broad knowledge and understanding of medical and dental terminology
• Experience in a busy office environment and can demonstrate initiative and problem solving skills.
• Experience of working in General Dental Practice
• The collection of patient charges/accounting procedures

Qualifications

• RSA 2 Typing/Word Processing or equivalent
• ECDL or equivalent
• GCSE grade C or above in English and Mathematic or equivalent
• RSA 3 Typing/Word processing or equivalent
• Customer Service Qualification

Knowledge

• Proficiency in all Microsoft packages including Excel and Word
• Knowledge of the NHS
• Familiarity with Windows based computer software

Skills

• Ability to use the telephone in a precise, clear manner.
• Ability to analysis information determining the appropriate action and priority.
• Ability to maintain an efficient filing and administrative system
• Good communication - verbal and written
• Ability to clearly and effectively communicate to patients from a diverse population

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Bradford District Care NHS Foundation Trust

£24,625 to £25,674 a yearPer Annum Pro Rata