Clinical Support -

Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 18,000 - 21,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking a motivated Healthcare Assistant for the Outpatients Department at The Princess Royal Hospital. You will support clinicians, assist with patient flow, and help ensure a high standard of care in a busy outpatient setting.

The role involves patient assistance, basic health information checks, and collaboration with the nursing team. You will work across wards as needed, maintaining safety and compassionate communication with patients and

Responsibilities

• Supports registered nurses in providing safe and caring support to patients.
• Helps patients with everyday needs such as washing, eating, drinking and moving safely.
• Checks and records basic health information and reports concerns to a nurse.
• Keeps the ward clean, tidy and well-organised, and helps with basic admin tasks.
• Works flexibly across different wards and follows training, policies and safety rules.
• Communicates clearly with patients, showing kindness and respect for individual needs.

Job description

Job overview

We have an exciting opportunity for a motivated and enthusiastic Healthcare Assistant to join the the Outpatients Department at The Princess Royal Hospital.

We are looking to recruit friendly Healthcare Assistants who have excellent communication skills and enjoy working in a busy team. The post holders will provide essential clinical and administrative support to the clinical team within our Outpatients Department, helping to provide a high level of care to patients. You will manage a group of patients on their journey through the consultations, any relevant diagnostics and will give information as and when deemed necessary.

The post holders must be able to effectively manage their own workload when caring for a group of patients under the supervision of a registered nurse.

Candidates will be required to attend a face to face interview.

** Please note, this advert may close early if a high number of applications are received **

Main duties of the job

• This role supports registered nurses in providing safe and caring support to patients.
• It involves helping patients with everyday needs such as washing, eating, drinking and moving safely.
• You will check and record basic health information and report any concerns to a nurse.
• The job includes keeping the ward clean, tidy and well-organised, and helping with basic admin tasks.
• You will work flexibly across different wards and follow all training, policies and safety rules.
• Good communication, kindness and respect for patients and their individual needs are essential.

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.