Clinical Services Secretary

NHS National Services Scotland; East Kilbride; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS Pension Scheme

Incremental Salary Progression

Paid Sick Leave

Discounts

Job summary

NHS Lanarkshire is seeking an administrative professional to support a team of clinicians, ensuring smooth operations and timely handling of patient information. You will type dictated letters, organise clinical activity, and maintain accurate electronic records in a fast-paced environment.

The role requires SVQ2 level qualification (or equivalent), healthcare administration experience, strong communication skills, and the ability to adapt to change while working closely with clinicians and

Qualifications

• Experience in healthcare administration or secretarial role.
• Understanding of medical terminology.
• Evidence of effective team working and adaptability to change.
• Strong communication skills with patients, clinicians and colleagues.

Responsibilities

• Type dictated clinical letters and notes, and minutes as needed, ensuring timely delivery.
• Organise clinical activity for clinicians and re-arrange schedules, including out-patient clinics and operating lists.
• Follow up administrative tasks requested by clinicians, such as booking appointments and chasing results.
• Maintain accurately coded records on electronic systems (eg. Trakcare).

Skills

Healthcare administration

Medical terminology

Teamwork

Communication

Education

SVQ level 2

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

Provide comprehensive administrative support to a team of clinicians, enabling clinicians to operate effectively and efficiently. Work in accordance with standard operating procedures.

In this key role, you will:

• Type dictated clinical letters (discharges, clinic follow up, onward referrals, legal reports etc) and clinical notes. Type meeting minutes when appropriate. Prioritise work to meet agreed service standards.
• Organise clinical activity for clinicians and re-arrange activities when required (eg. out-patient clinics, operating lists). Support theatre scheduling as required.
• Follow up administrative tasks requested by clinicians, such as booking appointments, arranging investigative tests, chasing up diagnostic results etc. Anticipate problems (eg. clashing appointments, delays in results being available) and take appropriate action.
• Maintain accurately coded and timely records on electronic systems that are used to capture information about patient journeys (eg. appointment bookings Trakcare).

What You’ll Bring

• SVQ level 2 qualification (or equivalent experience) plus experience in healthcare administration or experience in a secretarial role
• Understanding of medical terminology
• Evidence of effective team working and dealing with change
• Evidence of strong communication skills with patients, clinicians and colleagues.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Lynne Brawley, Operational Admin Manager on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Adnan Saddique, Recruitment Administrator on [e-mail]

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.