Patient Pathway Tracker - Cancer Services

NHS Scotland; Scotland; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension scheme

Annual incremental salary progression

Paid sick leave

NHS discounts

Job summary

NHS Lanarkshire is seeking a highly organized Administrative post to support cancer patient referrals and journey management. You will coordinate referrals, monitor waiting time systems, and ensure timely scheduling of investigations and appointments within national targets.

The role requires hospital-based administrative experience, proficiency with software systems, and a strong focus on accuracy and patient-centric service. A full UK driving licence is required.

Qualifications

• HND Business Administration or equivalent experience.
• Administration experience within a hospital setting.
• Proficient in use of Software systems.
• Advanced keyboard skills.
• Excellent Organisational and communication skills.
• Track record of ability to prioritise and problem solve.
• A driving licence is required; this must be a full UK/EU/EEA licence.

Responsibilities

• Process referrals on a daily basis.
• Access the PMS system and ensure referrals booked within agreed timescales.
• Foster and maintain excellent cooperative relationships with clinicians and nurses to ensure a smooth patient pathway.
• Input, maintain and monitor the National Cancer Waiting Time system and local database daily, addressing delays and advising management as needed.
• Schedule patients for outpatient appointments and investigations within the agreed pathway, managing cancellations and non-attendance sensitively.

Skills

Administration

Keyboard skills

Organisational skills

Communication skills

Driving licence

Prioritisation

Education

HND Business Administration or equivalent experience

Tools

Software systems

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

Working closely with all members of MDT and associated clerical staff, the postholder will be responsible for ensuring the timely and planned movement of cancer and suspected cancer patients through their journey from referral onwards. They will co‑ordinate and monitor the investigation and treatment journey for urgent patients ensuring delays are pre‑empted and resolved to enable the patients to receive treatment in line with national targets.

In this key role, you will:

• To process referrals on a daily basis
• To access the PMS system and ensure that referrals have been booked within the agreed timescales
• Foster and maintain excellent co‑operative relationship with the clinicians, specialist nurses and all members of the team to ensure facilitation of a smooth and streamlined patient pathway.
• To Input maintain and monitor the National Cancer Waiting Time system and or local Database on a daily basis to ensure all patients appointments/investigations are taking place within the agreed time standard. Take steps to pro‑actively manage the situation if there are any potential delays and advise the Directorate support Manager if appropriate.
• Ensure that the scheduling of patients for outpatient appointments and investigation is within the agreed pathway at all times ensuring that with cancellations and non‑attendance in relation to suspected cancer patients is managed appropriately and in a sensitive manner.

What You’ll Bring:

• HND Business Administration or equivalent experience
• Administration experience within a hospital setting
• Proficient in use of Software systems
• Advanced keyboard skills
• Excellent Organisational and communication skills
• Track record of ability to prioritise and problem solve.
• A driving licence is required; this must be a full UK/EU/EEA licence.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Jaclyn Lane, Operational Support Manager on [e-mail].

If you have any questions about the recruitment process or require support with your application, contact Anna Zastawnik‑Baran, Recruitment Administrator on Anna.Zastawnik‑[e-mail].

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application.

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack.

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.