Clinical Service Manager

Oviva; Greater London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Clinical Service Manager to ensure high team performance and clinical standards. This role offers the chance to lead a mission-aligned team, contribute to clinical service delivery, and implement key frameworks around quality assurance and safeguarding. You will play a pivotal role in fostering a culture of inclusivity and performance while collaborating across teams to enhance program design. If you're passionate about transforming healthcare and eager to expand your leadership skills, this is the perfect opportunity for you.

Benefits

Home working allowance

Training and development opportunities

Competitive Salary

Company pension

Enhanced Maternity leave

Enhanced Paternity leave

Flexible working

Inclusive workplace culture

Qualifications

• At least 1 year of team leadership or coaching experience.
• Strong communicator with the ability to motivate remote teams.

Responsibilities

• Lead engaging 1:1s and team discussions to drive performance.
• Deliver care weekly to maintain service awareness.

Skills

Team Leadership

Communication

Healthcare KPIs

Data Dashboard Management

Digital Health Experience

Quality Frameworks

Education

Professional background in healthcare delivery

Training in leadership or performance management

Job description

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Direct message the job poster from Oviva

Our proven strategy has helped us become award-winning and the largest digital health provider treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe, including the UK, Switzerland, Germany and now Poland. You will be joining an organization that has treated almost 1 million people to date and is continuing to scale up.

As a Clinical Service Manager, you are responsible for ensuring high team performance, strong clinical standards, and supportive people management. You’ll contribute to clinical service delivery while also fostering a high-performing, engaged, and mission-aligned team. You’ll help implement key frameworks around QA, safeguarding, and training, support the business strategy by cascading priorities to your team, and provide valuable feedback to shape programme delivery and innovation.

You will contribute to OKR delivery through execution and feedback loops, though full OKR ownership remains with the Clinical Leadership Team. This is a great opportunity for someone growing in leadership and eager to expand their scope within Oviva’s clinical operations.

Job requirements

• At least 1 year of team leadership, mentoring, or coaching experience
• Strong communicator with ability to motivate and align remote teams
• Solid understanding of healthcare KPIs and digital delivery expectations
• Comfortable using data dashboards to manage performance
• Experience in digital health, NHS services, or clinical programme delivery
• Exposure to quality frameworks and safeguarding practice

Education & Qualifications

• Professional background in healthcare delivery (e.g., Dietitian, Psychologist, Health Coach)
• Training in leadership, team supervision, or performance management (or willingness to undertake)

Job responsibilities

People & Performance Management

• Lead engaging 1:1s, regular check-ins, and team discussions
• Drive team performance using clear goals and KPI metrics (attendance, utilisation, QA)
• Address underperformance constructively and confidently
• Create an inclusive, values-aligned team culture

Clinical Contribution

• Deliver care or coaching weekly to maintain service awareness and inform team coaching
• Use first-hand insights to flag improvements to pathways, tech, or support tools

Clinical Governance & Quality

• Implement onboarding, training, QA, and safeguarding processes in partnership with leads
• Ensure readiness and consistency across team compliance activities
• Act as escalation contact for day-to-day governance issues

Cross-functional Collaboration

• Collaborate with QA, Pathway, Product, and Content teams to evolve programme design
• Actively contribute to cross-team forums and service improvement discussions
• Provide frontline insights that inform product and content development

Operational Alignment & Communication

• Translate team-level KPIs and clinical priorities from leadership into clear team actions
• Partner with the Resourcing Team to manage rotas and caseload allocation
• Cascade business updates clearly and align your team around goals
• The opportunity to make a meaningful impact in revolutionizing healthcare
• Exciting and rewarding role in the high-growth environment
• Training and development opportunities, with a personal learning allowance
• We embrace flexibility & remote working
• We provide a home working allowance to enable you to set up your workspace in a way which suits you
• Competitive Salary & company pension
• Enhanced Maternity, Paternity & adoption leave

Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:

We put the patient first, We empower our teams, We make it happen

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.

We're Proud to be a Disability Confident Employer

Ready to make a difference? Join us in transforming digital healthcare. Apply today!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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