Band 4 Clinical Pathway Administrator

Royal Free London NHS Foundation Trust; London Borough of Barnet; On-site; GBP 33,000 - 36,000; Part time

Job summary

Royal Free London NHS Foundation Trust in London is seeking a part-time Clinical Pathway Administrator to support the Nephrology and Renal team at Barnet Hospital on a 12‑month maternity cover.

You will coordinate patient pathways from GP referral through discharge, acting as a single named contact, maintaining records and liaising with multidisciplinary teams to ensure timely, patient‑centred care in a busy clinical environment.

Qualifications

• NVQ Level 3 or equivalent qualification.
• Experience in a public/patient-facing role.
• Experience with ERS, EMIS or similar electronic Patient Administration Systems.
• Excellent IT and literacy skills and ability to use Microsoft Office.
• Able to work flexibly across sites and within a multidisciplinary team.

Responsibilities

• Coordinate care pathways from GP referral through discharge.
• Act as single named point of contact to patients to ensure coordinated care.
• Maintain accurate records and support efficient administrative processes.
• Liaise with multidisciplinary teams to deliver patient-centred care.

Skills

Verbal & written communication

Typing & data entry

Microsoft Word

Microsoft Excel

Teamwork

Problem solving

Fast-paced environment

Education

NVQ Level 3 or Equivalent

Tools

ERS

EMIS

Job description

Clinical Pathway Administrator12-Month Maternity Cover

Working Pattern:

Barnet base site25.5 hours per week (part-time)Monday to Friday five days on site , between 09:30 - 17:00 (including a 30-minute unpaid break)

We are seeking an enthusiastic and flexible Clinical Pathway Administrator to join the Nephrology and Renal team at Barnet Hospital ( base site ) on a 12-month maternity cover basis.

This role is key to supporting the delivery and coordination of Nephrology and Renal clinical pathways, ensuring efficient administrative processes and high-quality patient care. The successful candidate will work closely with multidisciplinary teams, providing comprehensive administrative support, managing patient referrals, maintaining accurate records, and facilitating communication across services.

The ideal candidate will be proactive, organised, and adaptable, with strong attention to detail and the ability to work in a fast-paced environment. Excellent communication and IT skills are essential, along with a commitment to delivering patient-centred care.

Main duties of the job

The postholder will support patients throughout their care journey, acting as a single named point of contact to coordinate care effectively.

They will work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions are delivered in line with specific care pathway requirements, from GP referral through to discharge, facilitating smooth and coordinated patient journey. Where patients have multiple clinical needs, the postholder will support pathway coordination to reduce duplication and minimise multiple appointments across services.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts with over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

RFL TRUST VALUES

• Demonstrable ability to meet the Trust Values

Education & professional Qualifications

• NVQ Level 3 or Equivalent

Experience

• Experience of working in a public/patient facing role
• Experience of working with ERS, EMIS, or similar electronic Patient Administration Systems

Skills and aptitudes

• Clear and concise verbal and written communication skills
• Ability to use initiative and problem solve, in a busy clinical environment
• Typing and data entry skills
• Good level of computer literacy skills in Microsoft Word, Excel and databases
• Flexible and adaptable to the changing needs of the service
• Ability to work within a multidisciplinary team
• Time management and organisational skills

Personal Qualities & attributes

• Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
• Excellent interpersonal skills with the ability to relate to people at all levels
• The ability to manage conflict and identify where escalation to senior staff is necessary

Others

• Willingness and flexibility to work across multiple sites as required
• Awareness of NHS RTT rules

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£33,262 to £36,027 a yearper annum inclusive of HCAS ( pro rata )