Clinical Negligence Executive Support Lead (Hybrid)

Fletchers Solicitors Limited; Sefton; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

35 hours per week

Bonus scheme

35 days holiday + buy up to 3 days

Pension salary sacrifice

Life Assurance

Medicash

Sick pay

Enhanced family leave

Hybrid working

Training & development

Job summary

Fletchers Group is seeking an Executive Support Manager for Clinical Negligence in Southport. The role leads support and administration for the CN department, reporting to the Director and CN Heads, with hybrid working and strong emphasis on performance reporting and process improvement.

You will oversee KPIs, develop key project work, and ensure targets are met. The role requires supervisory experience, Proclaim knowledge, and a commercially focused legal mindset within a collaborative team.

Qualifications

• Previous supervisory or management experience.
• Experience working with Proclaim, or a case management system.
• A strong track record of thinking and acting commercially in a legal environment.
• Strong time management and organisational skills.
• Exceptional organisation skills.
• Excellent knowledge of computer case management processes incl Excel, Powerpoint, Word and MS Teams.
• Excellent time management skills.
• The ability to agile and understand and be responsive to business need.
• Excellent attention to detail and commercial focus.
• Ability to work largely unsupervised.
• To be able to perform as part of a team and also autonomously within role at the discretion of Director/HOD’s.
• Excellent time recording.
• Ability to maintain confidentiality.
• To be aware and understand what constitutes excellence for customers.

Responsibilities

• Managing support teams.
• Leading the team to maximise its objectives and deliver excellent standards of performance.
• All aspects of people management for the team
• Reviewing KPI’s and reporting with regards to performance.
• Supporting Director & HOD’s of CN with key project work & business development.
• Producing quality control reports to Director of CN and highlighting any concerns arising from them.
• Producing reports to Director of CN as per business need.
• Providing assistance to the Director of CN to ensure monthly/yearly targets are met and/or on track.
• Providing assistance the Director of CN and HOD’s to ensure that departmental objectives are met.
• Providing support and assistance to the wider CN teams.
• Liaising with the Operations Team with regards to CN related matters.
• Reporting on any ad hoc matters as per business need.
• Monitoring and reporting daily to Director of CN and HOD’s regarding the teams RA1 and RA2 acceptance rates/acceptance rates of the individuals within those teams whilst identifying trends and advising if figures drop below agreed criteria set.
• Management of internal file audit process.
• Providing assistance to management and teams as per business need.

Skills

Supervisory experience

Proclaim

Commercial mindset

Time management

Organisational skills

Confidentiality

Team leadership

MS Teams

Excel

PowerPoint

Tools

Proclaim

Excel

PowerPoint

Word

MS Teams

Job description

Fletchers Group is seeking an Executive Support Manager for Clinical Negligence in Southport. The role leads support and administration for the CN department, reporting to the Director and CN Heads, with hybrid working and strong emphasis on performance reporting and process improvement.

You will oversee KPIs, develop key project work, and ensure targets are met. The role requires supervisory experience, Proclaim knowledge, and a commercially focused legal mindset within a collaborative team.