Clinical Governance Coordinator

University Hospitals Sussex NHS Foundation Trust; Brighton; On-site; GBP 37,000 - 45,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated MSK Clinical Governance Coordinator to join their team. This role is pivotal in promoting quality and excellence in patient care. You will work closely with clinical teams to implement governance agendas, manage patient complaints, and ensure a high standard of patient safety. The organization values diversity and supports staff development, providing a nurturing environment for personal and professional growth. If you are passionate about making a difference in healthcare and possess strong organizational skills, this is an exciting opportunity to advance your career while contributing to the well-being of patients across Sussex.

Benefits

Wellbeing Programme

Flexible working options

Staff Networks

Buddy system for new members

Qualifications

• GCSE Maths and recognised IT qualification required.
• Experience managing patient complaints is essential.

Responsibilities

• Coordinate quality, safety, and governance agendas.
• Support the implementation of the Complaints Management policy.

Skills

Administrative skills

Organizational skills

Patient safety incident response

Complaints management

Data management

Root Cause Analysis (RCA)

Education

GCSE Maths

Recognised IT qualification (e.g. CLAIT, ECDL)

Tools

DATIX system

Job description

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Main area: Clinical Grade Band 6
Contract: Permanent
Hours: Full time - Additional working patterns will be considered
Job ref: 279-6637551-DEC24

Employer: University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: Royal Sussex County Hospital
Town: Brighton
Salary: £37,338 - £44,962 per annum
Salary period: Yearly
Closing: 29/12/2024 23:59

About our Trust

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Job overview

The MSK clinical governance coordinator will work alongside the clinical and directorate management teams to help implement and co-ordinate all aspects of the quality, safety, patient experience and the governance agenda.

Our main priority for this job role is to find someone with the right values, behaviours and attitudes which match our own! We are seeking to recruit an individual who has a positive outlook and who continually aspires to promote quality and excellence in their work.

The post would ideally suit someone with meticulous administrative and organisational skills. They should also be able to use their own initiative and prioritise their own workload.

The post holder will need to support the effective implementation of the Trust’s Complaints Management policy and processes by working collaboratively with the Complaints Manager and clinicians to ensure timely investigation and completion of responses.

This is a great opportunity for anyone who would like to build on their skills and experiences and take their career forward in a meaningful way – we are happy to work with you to develop your skills and help you succeed. The post would also suit clinical staff (nursing and therapies) who would like an opportunity to develop their career in patient safety.

Main duties of the job

The post holder works in conjunction with the Directorate Management Team and the Divisional Quality & Safety Manager to implement all aspects of the quality, safety, patient experience and governance agenda.

The post holder will have advanced organisational skills, collating data submissions, maintaining action logs, maintaining databases, ensuring data quality, running and distributing reports, organising Clinical Governance and Mortality and Morbidity (M&M) meetings and undertaking all administrative tasks associated with these meetings. The ability to use own initiative and be able to prioritise own workload and management diaries to facilitate the smooth running of the department is essential.

To support the effective implementation of the Trust’s Complaints Management policy and processes by working collaboratively with the Complaints Manager and clinicians to ensure timely investigation and completion of responses.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Detailed job description and main responsibilities

Job description and main responsibilities included in the documents attached. Please refer to job overview above for role summary.

Person specification

Experience and qualifications

• GCSE Maths
• Experience of managing/responding to patient complaints
• Recognised IT qualification e.g. CLAIT, ECDL
• Knowledge of DATIX system
• Experience of enacting patient safety incident response framework
• Root Cause Analysis (RCA) training or similar and used in practice

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles
• Evidence of having undertaken own development to improve understanding of equalities issues

Important information for applicants

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigration eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker.

Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest we may close adverts earlier than specified.

UHSussex reserves the right to close the role early if we receive a high volume of applications.

Further Information

For help with the application process for non-medical vacancies only, please contact the Resourcing Team by Email: [e-mail]

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.