Clinical Delivery Coordinator | North West Ambulance Service NHS Trust

North West Ambulance Service; Manchester; On-site; GBP 23,000 - 31,000; Full time

Job summary

North West Ambulance Service NHS Trust is seeking a Clinical Delivery Coordinator to manage inbound calls and direct them to the appropriate services. The role involves coordinating with Paramedics, Nurses, Pharmacists and Mental Health Nurses, and arranging patient transport via contracted taxi providers.

The successful candidate will have strong communication skills, experience in a contact centre, and the ability to multitask across a range of activities.

Qualifications

• Applicants must have excellent communication skills and the ability to multitask between a range of activities.
• Contact Centre experience is required, and full training will be provided to fulfil the role.
• The team operates on a 24hr basis 365 days a year, any successful candidate would be expected to follow a rolling rota to maintain optimal cover.

Responsibilities

• Managing inbound telephone calls and ensuring the calls are directed to appropriate services.
• Arranging alternative transport for patients using contracted taxi companies.
• Providing information for operational crews regarding contact details for alternative pathways to provide more suitable care for the patient to avoid hospital admissions.

Skills

Communication skills

Contact Centre experience

Multitasking

Job description

Clinical Delivery Coordinator | North West Ambulance Service NHS Trust

The successful applicant will be responsible for managing inbound telephone calls and ensuring the calls are directed to appropriate services. Working closely with our team of clinical staff including Paramedics, registered Nurses, Pharmacists and Mental Health Nurses.

Applicants must have excellent communication skills and the ability to multitask between a range of activities. Contact Centre experience is required, and full training will be provided to fulfil the role. The team operates on a 24hr basis 365 days a year, any successful candidate would be expected to follow a rolling rota to maintain optimal cover.

The post holder will answer inbound calls from operational crews who may request advice from a Senior Clinician. You will be responsible for arranging alternative transport for patients using contracted taxi companies.

You will provide information for operational crews regarding contact details for alternative pathways to provide more suitable care for the patient to avoid hospital admissions.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

This advert closes on Wednesday 4 Nov 2026