Clinical Customer Support Manager

Olympus Corporation; Glasgow; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive annual salary

Performance-related bonus

Company car or cash allowance

Private medical cover

Life assurance scheme

Employee Assistance Program

Volunteering leave

Discounted gym memberships

Job summary

A leading medical equipment provider is seeking a Clinical Customer Support Manager. This field-based role involves supporting clinical customers in Glasgow and nearby areas. Responsibilities include building customer relationships, analyzing repair trends, and delivering training sessions on endoscopic and decontamination equipment. Ideal candidates should have excellent communication skills and a professional attitude. This opportunity offers competitive salary and fantastic benefits, including private medical cover and a choice between a company car or cash allowance.

Qualifications

• Proven track record of building and maintaining strong customer relationships.
• Professional attitude with eagerness to learn.
• Valid UK driving license is essential.
• Comfortable in hospital or procedure environments.
• Able to present information to diverse audiences.

Responsibilities

• Build relationships and provide ongoing support to customers.
• Maximize future sales opportunities.
• Analyze repair trends to provide tailored support.
• Conduct on-site audits of equipment and processes.
• Deliver engaging training sessions to groups.

Skills

Customer relationship management

Training delivery

Data analysis

Communication skills

Job description

As a Clinical Customer Support Manager, you will be the first point of contact for our clinical customers, helping them through various situations which could ultimately affect the day‑to‑day running of their department, and services offered to the patient. These situations include educating and training customers on how to avoid endoscope damage resulting in repairs, and the correct method to clean an endoscope. Through doing so effectively, you will be helping ensure the delivery of vital medical procedures continue wherever possible. You will primarily support a customer base in and around Glasgow, but travel afield to the likes of Aberdeen, Shetland and the Isle of Skye will be required.

Your key responsibilities:

Account Management

• Regularly visit all customers on your territory, building relationships based on trust and rapport, and provide ongoing customer support
• Working closely with your in‑field colleagues to ensure all future sales opportunities are maximised, by helping them bring in new business and strengthening existing relationships

Data Analysis

• Analyse repair trends to provide bespoke support, aimed at reducing repairs
• Carry out on‑site customer audits of equipment and processes

Training and Education

• Deliver exciting and engaging training sessions to groups (4 to 10 is the norm), using various methods such as group activities, hands‑on sessions, games, formal presentations and quizzes
• Provide end‑user training and installation support for our wide range of Endoscopic and Decontamination Equipment

Who we are looking for:

• You can demonstrate a proven track record of building and maintaining strong customer relationships
• You have a professional attitude, with an eagerness to learn
• You possess a full driving license permitting you to drive in the UK — this is essential
• You will be comfortable working within a hospital theatre / procedure / decontamination environment
• You are able to present information, in a structured and balanced way, to diverse audiences

With this role being field‑based in nature, travel is a key element of your role. You will need to be prepared to be flexible to attend to customer needs as required, such as working later or visiting on weekends.

What Olympus offers you:

• The opportunity to advance your career
• Competitive annual salary and performance‑related bonus incentive
• You will receive a company car or monthly car cash allowance — it’s your choice
• Private medical cover with BUPA
• Automatic enrollment in our life assurance scheme
• Employee Assistance Program to support your health, mental and emotional‑well‑being
• Two days of volunteering leave per year, for you to donate to causes close to your heart

Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers, eye care and dental care, enhanced parental leave, and more!

Your future inclusive workplace awaits:

We value the diversity of individuals, perspectives, and lifestyles, and prioritize inclusion and mutual respect. We are committed to fostering a non‑discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.

We warmly encourage all who wish to bring their talents to Olympus to apply.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Customer Service and Training

Industries

• Medical Equipment Manufacturing, Hospitals and Health Care, and Hospitals