Clinical Care Coordinator (Registered Nurse / HealthTech)

TalentCo; Oxford; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work

Travel reimbursement

Job summary

TalentCo is seeking a Nurse Care Navigator (Registered Nurse) in Oxford. You will be the first point of contact for patients, coordinating care, liaising with GPs, and using clinical judgement to spot red flags.

The role is admin-heavy, patient-facing, and largely phone- and in-person-based, with no ward shifts. Ideal candidates are RGN with NHS or private healthcare exposure, strong organisational and communication skills, familiarity with GDPR, and a startup mindset to thrive in a fast-moving

Qualifications

• Registered nurse with active NMC registration.
• Experience in NHS and/or private healthcare settings.
• Strong clinical judgement and confidence escalating concerns to senior clinicians.
• Excellent organisation and ability to juggle admin and priorities.
• Warm, confident communication with patients by phone and in person.
• Good understanding of patient confidentiality, GDPR and related regs.
• Comfort learning new software quickly.
• Startup mindset: adaptable, resilient and comfortable with ambiguity.

Responsibilities

• Be the first and main point of contact for patients, providing a warm, professional experience at every touchpoint.
• Triage patient queries and elevate clinical concerns to GPs and clinical leads.
• Coordinate referrals and navigate patients through next steps.
• Arrange appointments and follow-ups with patients and providers.
• Research and signpost patients to local services as part of a white-glove model.
• Keep accurate patient records in line with standards.
• Apply safeguarding and escalation processes as needed.
• Handle admin supporting patient care, including documentation and insurance claims.
• Contribute to improving workflows and provide feedback on the AI platform.

Skills

NMC-registered nurse

NHS experience

Clinical judgement

Organisation

Communication

GDPR/compliance

Digital health familiarity

Startup mindset

Job description

We’re working with an early-stage digital health startup building a premium, highly personalised health service. Their aim is to fix fragmented healthcare by putting patients at the centre of their care, backed by a strong team of senior clinicians and their own AI-enabled platform.

They’re hiring a Nurse Care Navigator (Registered Nurse) to be the first point of contact for their patients. You’ll coordinate patient care, liaise with GPs and other providers, and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags and use your clinical judgement to spot red flags. It’s an admin-heavy, patient-facing role, mostly by phone and in person, with no ward shifts.

If you’re a registered nurse ready to step away from the ward and use your clinical skills in a startup setting, or you’re already working in health tech or an insurer clinical team, this is worth a conversation.

What you’ll do:

• Be the first and main point of contact for patients, giving a warm, professional experience at every touchpoint
• Triage patient queries and elevate clinical concerns to GPs and clinical leads
• Coordinate referrals, including onward referrals into secondary care, and help patients navigate their next steps
• Arrange appointments and follow-ups with patients and healthcare providers
• Research and signpost patients to local services as part of a white-glove care model
• Keep accurate patient records in line with clinical and regulatory standards
• Apply safeguarding and exclusion criteria processes, escalating concerns where needed
• Handle admin that supports patient care, including documentation, coordination and insurance claims
• Help build and improve operational workflows and SOPs, and give feedback on the company’s AI-enabled platform

What you’ll bring:

• Registered nurse with active NMC registration (essential)
• Experience in NHS and/or private healthcare settings
• Strong clinical judgement and confidence escalating concerns to senior clinicians
• Excellent organisation, with the ability to juggle admin and competing priorities
• Warm, confident communication with patients by phone and in person
• A good understanding of patient confidentiality, CQC regulations and GDPR
• Comfort learning new software quickly
• A startup mindset: adaptable, resilient and comfortable with ambiguity

Bonus:

experience in digital health, an insurer clinical team, private healthcare admin, insurance claims, secondary care referrals, or supporting patients with behaviour change

What’s on offer:

• Up to £50k base, depending on experience, plus potential equity
• Hybrid setup: 1 day a week in the Oxford office, the rest remote with travel reimbursement
• Full-time, with no ward shifts
• This role can be 4 or 5 days per week
• The chance to help shape a new model of primary care alongside highly experienced senior clinicians
• A team culture built on trust, quality and doing things properly