Clinical Advisor (Saturdays Required!)

Voy; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

Gym & wellness benefit

Hybrid role in London Bridge

Lunch once a week

Cycle to work scheme

Electric car scheme

25 days holidays and parental leave

Job summary

Voy is seeking a registered Clinical Advisor to provide expert clinical guidance to patients through our digital telehealth platform. You will carry high clinical ownership and report to the Clinical Team Lead.

This role handles high-volume virtual consultations across weight management, hair loss, and men's health, ensuring safe, efficient, and high-quality patient care at scale in a fast-paced digital environment.

Qualifications

• Current registration as a healthcare professional (nursing, pharmacy, dietetics, or related field).
• Minimum 2 years of patient-facing healthcare experience.
• Experience in telemedicine, digital healthcare, or remote patient consultations.
• Experience performing patient assessments or triage.
• Strong digital literacy and comfort with healthcare technology platforms.
• Proven ability to manage high volumes of patient interactions with quality care.
• Knowledge of weight management and/or men's health conditions.

Responsibilities

• Deliver high-quality virtual consultations via live messaging and phone calls.
• Provide evidence-based clinical guidance for weight loss, hair loss, and ED treatments.
• Ensure patient safety while managing a high volume of consultations.
• Maintain high standards of patient care and meet SLAs and efficiency targets.
• Balance efficiency with quality care across multiple patient interactions.
• Communicate with empathy to support patients through treatment experiences.
• Adapt quickly to new systems, processes, and clinical protocols.

Skills

Patient-facing healthcare experience

Telemedicine experience

Digital literacy

Empathy and communication

Independent work

Education

Registered healthcare professional

Job description

We are looking to hire a registered Clinical Advisor (nurses, pharmacists, paramedics) to provide expert clinical guidance to patients via our digital telehealth platform. You will have a high level of clinical ownership and accountability and will report to the Clinical Team Lead.

This is an ideal role for someone who wants to challenge themselves in a fast-paced digital healthcare environment and manage high-volume virtual consultations across multiple treatment pathways in order to deliver safe, efficient, and high-quality patient care at scale. If you like delivering high-quality digital care while balancing clinical safety, efficiency, and patient experience, this role is for you!

What You'll Be Doing

• Deliver high-quality virtual consultations via live messaging and phone calls, providing evidence-based guidance for weight loss, hair loss, and erectile dysfunction treatments
• Apply clinical expertise to ensure patient safety while efficiently managing a high volume of consultations
• Maintain exceptional standards of patient care while meeting service level agreements and efficiency targets
• Balance efficiency with quality care across multiple patient interactions without compromising clinical standards
• Communicate with empathy to support patients through challenging treatment experiences
• Adapt quickly to new systems, processes, and clinical protocols in a fast-paced digital environment
• Able to work independently with strong self-management, prioritisation, and resilience in a demanding role

What We Need From You

• Current registration as a healthcare professional (nursing, pharmacy, dietetics, or related field)
• Minimum 2 years of patient-facing healthcare experience.
• Experience in telemedicine, digital healthcare, or remote patient consultations.
• Experience performing patient assessments or triage
• Strong digital literacy and comfort with healthcare technology platforms
• Proven ability to manage high volumes of patient interactions whilst maintaining quality care
• Knowledge of weight management and/or men's health conditions
• Experience with patient prioritisation and efficient workflow management

Availability & Shift Requirements

• Hours: Ability to commit to a minimum of 30 hours per week (ideally 37.5 hours / full time), on a permanent basis.
• Days: Must be available to work every Saturday, alongside other weekdays specified in your chosen pattern (excluding Thursdays).
• Flexibility: Flexibility to accommodate either an 8:00 AM start or a 10:00 PM finish on any/all of your scheduled working days.

What We Offer

• Private medical insurance
• Gym & wellness benefit with Wellhub
• Hybrid role based in London Bridge 2 or 3 days a week
• Lunch once a week
• Cycle to work scheme
• Electric car scheme
• 25 days holidays and generous parental leave & flexible working policies

Our interview process

• Initial screening call with our Clinical Recruiter
• First interview with Clinical Team Lead
• Case Study
• Final stage with Head of Clinical Operations