Clinical & Business System Support Officer

ROYAL CORNWALL HOSPITALS TRUST; Truro; On-site; GBP 32,000 - 42,000; Full time

Job summary

Royal Cornwall Hospitals NHS Trust is seeking an experienced systems support specialist to help deliver the Outpatient workload transformation. You will contribute to configuring and supporting the PAS and new eCare EPR as part of the ongoing digital and clinical transformation across Cornwall and the Isles of Scilly.

The role is on site in Cornwall, with training provided and opportunities to work with clinicians and IT colleagues to ensure smooth data migration and reliable system performance.

Qualifications

• Experience with NHS Clinical Applications preferred.
• Ability to learn new systems and solve problems.

Responsibilities

• Provide 2nd line application support for PAS and eCare systems.
• Support Outpatient workload transformation and data migration.
• Configure and maintain system settings in PAS and eCare.
• Provide testing support and guidance to users.

Job description

Come on an adventure and join the Clinical & Business Team to deliver system support. Royal Cornwall Hospitals NHS Trust is continuing on its digital and clinical transformation journey that will change the way in which we deliver care across Cornwall, the Isles of Scilly, and the South West Peninsula. The Electronic Patient Record (EPR) Programme, eCare, will underpin everything we do for our patients, our people, and our communities, as well as creating a working environment renowned for excellence and innovation that enables our staff to deliver safe and compassionate care every day. We believe the people of Cornwall and the Isles of Scilly, and our staff deserve nothing less. Great customer care and communication skills? Experienced in using NHS Clinical applications? Enjoy learning and problem solving? We need additional support for our PAS Outpatient workload as we transform the service. We need to provide the essential Outpatient system configuration in our current PAS and eCare to enable a successful data migration with eCare due to go Live in April 2027. We believe strongly in the Trust values and you will be supported by fellow colleagues and Team Leaders. We help one another to achieve our aims and its a great team to work in. You must be able to work on site in Cornwall to support the programme. Training and guidance on the systems will be provided but previous system administration experience would be of benefit. Main duties of the job The Clinical & Business Team provide 2nd line Application support and we heavily involved with the new eCare EPR programme. It is an exciting time bringing in a brand new system and configuring it to meet the clinical needs for better patient care. We will also be looking to close down many of our older systems with this move. You role would be part of the Clinical & Business team focused on the Outpatient transformation workload and ensuring our system configuration is maintained in our current PAS as well as our new eCare. This workload is essential for a smooth data migration of our Outpatient services. You will also provide system support to Users with any testing issues, system configuration issues or needing general guidance.

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

• Royal Cornwall Hospital in Truro
• St Michael's Hospital in Hayle
• West Cornwall Hospital in Penzance

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams. We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.