Clinical Administrator

Confidential; Manchester, Salford; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days' holiday

Birthday day off

Private medical insurance after 5+ yrs

Pension plan

Cycle to work scheme

Employee assistance programme

Season ticket loan

Social events and Fab Friday

Onsite gym access

Job summary

Confidential in Manchester seeks a detail‑oriented Clinical Administrator to triage Occupational Health referrals and manage diary duties. You will review referrals to determine whether an OH Advisor or OH Practitioner is best suited, ensuring reports are fit for purpose and completed to standard.

Key responsibilities include scheduling appointments, handling confidential information with discretion, answering calls, and liaising with employers, employees and OH practitioners to support

Qualifications

• Proven experience in working towards KPIs.
• Excellent written and communication skills, with ability to work as part of a busy team.
• Excellent organisational skills and ability to prioritise work and meet deadlines.

Responsibilities

• Scheduling OH appointments and completing diary management.
• Maintain confidentiality and discretion when dealing with Occupational Health enquiries, or sensitive information obtained as part of the role.
• Answering telephone calls and dealing with general departmental enquiries.
• To liaise with employers, employees and Occupational Health practitioners and assist with their administrative queries.

Skills

KPI experience

Excellent written communication

Organisational skills

Attention to detail

Job description

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Clinical Administator to their team.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation.

The Role

You will triage Occupational Health referrals and reports. You will be responsible for reviewing referral documents to determine if an OHA or OHP would be best suited to conduct the assessment. You will be reviewing OH reports to ensure they are fit for purpose and have been completed to the standard expected.

Day to Day Responsibilities

• Scheduling OH appointments and completing diary management.
• To maintain confidentiality and discretion when dealing with any Occupational Health enquiries, or sensitive information obtained as part of the role.
• Answering telephone calls and dealing with general departmental enquiries.
• To liaise with employers, employees and Occupational Health practitioners and assist with their administrative queries.

What you Bring to the Team?

• Proven experience in working towards KPIs
• Excellent written and communication skills, with ability to work as part of a busy team Excellent organisational skills and ability to prioritise work and meet deadlines
• Able to demonstrate a high level of accuracy and attention to detail

Benefits

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2-and 5- years' service
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Company incentives, access to discount schemes
• Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
• Free 24/7 onsite gym