Clinical Administration Team Lead

VISSPO; Truro; On-site; GBP 32,000 - 39,000; Full time

Job summary

Royal Cornwall Hospitals NHS Trust in Truro is seeking a Band 5 Team Lead to oversee clinical administration and lead a team delivering high-quality patient care. You’ll coordinate multi-service activity, support workforce planning, and drive service improvements in a fast-paced NHS environment.

The role combines people leadership with operational oversight and daily problem solving within Royal Cornwall Hospitals NHS Trust, known for its commitment to outstanding care across its sites.

Qualifications

• Educated to degree level or equivalent in business admin, management or related field.
• Extensive experience in an office environment with managerial responsibilities.
• Experience monitoring projects and programmes of work.
• Proficient in a variety of IT systems.

Responsibilities

• Lead a team of administrative professionals to support healthcare services.
• Coordinate activity across multiple services to ensure high standards of patient care.
• Oversee service performance and manage resources and workforce planning.
• Drive improvements and day-to-day problem solving.

Skills

People management

Project monitoring

IT proficiency

Office administration

Education

Degree in Admin/Management

Tools

NHS EPR

Job description

Clinical administration is changing, and we're leading the way.

Are you an inspiring leader who enjoys developing people, driving improvement and creating high-performing teams?

We have a fantastic opportunity for someone who enjoys leading people, influencing change and making a visible impact across a wide range of services.

Team Leads are required in the following areas;

• Ward Administration
• Reception Administration
• Clinical Correspondence
• Service Co-ordination

As part of our newly transformed Clinical Administration Service, you'll join a workforce built around development, innovation and opportunity. With clear progression pathways, dedicated development support and opportunities to shape future services, you'll play an important role in delivering the next generation of healthcare administration.

If you're a confident leader who thrives in a fast-paced environment and enjoys turning ideas into action, we'd love to hear from you.

Transforming services. Reimagining careers. Join us and help shape the future of healthcare.

Main duties of the job

As Team Lead, you'll lead a team of administrative professionals responsible for supporting the smooth and effective delivery of healthcare services. You'll help coordinate activity across multiple services, ensuring teams are organised, supported and equipped to deliver the highest standards of patient care.

Working closely operational managers and clinical teams, you'll oversee service performance, manage resources, support workforce planning and drive improvements that help services run smoothly, efficiently and effectively.

The role combines people leadership, operational oversight, service improvement and day-to-day problem solving.

About Us

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

Royal Cornwall Hospital in Truro

St Michael's Hospital in Hayle

West Cornwall Hospital in Penzance

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.

Details

Date posted

09 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year

pa pro rata

Contract

Permanent

Working pattern

Full-time,

Part-time

Reference number

156-8345472

Job locations

Treliske

Truro

TR1 3LJ

United Kingdom

Job Description

Job responsibilities

Our recruitment process

To give candidates the opportunity to explore the full range of opportunities available, we are recruiting all Clinical Administration roles through a single recruitment process.

If shortlisted, you'll be invited to attend our Talent Assessment Centre where we'll discuss your preferred locations, working pattern and the roles you'd like to be considered for, helping us find the opportunity that's right for you.

When you apply, you will be applying to the Band 3 Clinical Administration Talent Pool rather than a specific vacancy. If shortlisted, you will be invited to attend an Assessment Centre at The Knowledge Spa, Truro, on Saturday 31 October 2026.

The assessment centre will provide an opportunity for you to demonstrate your skills, experience and strengths through a variety of activities, while also learning more about our new Clinical Administration Service and the roles available.

During the day, we'll discuss your experience, interests and career aspirations with you and identify which of the available opportunities you would like to be considered for. This allows us to match talented individuals to the roles that best suit their skills, strengths and future ambitions.

We encourage you to apply regardless of your preferred working pattern, and if shortlisted, we'll discuss the opportunities available and the options that best suit your circumstances at the Assessment Centre.

Please reserve Saturday 31 October 2026 in your diary should you be shortlisted, as attendance at the Assessment Centre will be required.

Person Specification

Essential

• Educated to degree level or equivalent training and/or experience in business administration, management or other relevant subject area
• Extensive experience in an office environment with managerial responsibilities
• Experienced in monitoring projects and programmes of work
• Highly experienced in using a variety of IT systems proficiently

Desirable

• Proficient in NHS electronic patient record systems
• Understanding of confidentiality, GDPR, and NHS data protection policies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Treliske

Truro

TR1 3LJ

United Kingdom

Employer's website

https://www.royalcornwall.nhs.uk/