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Royal Cornwall Hospitals NHS Trust; St. Austell; On-site; GBP 21,000 - 26,000; Full time

Job summary

Royal Cornwall Hospitals NHS Trust in St Austell is seeking a Ward Administrator to support patients, visitors and clinical teams within a modern surgical environment. You’ll be a key contact for patients, helping provide a welcoming experience while ensuring daily ward administration runs smoothly.

In the newly redesigned Clinical Administration Service you’ll receive dedicated training, ongoing development and clear career progression.

Qualifications

• Experience in administration, customer service or a people-focused environment.
• Willingness to develop in healthcare administration.

Responsibilities

• Coordinate a wide range of activities to support delivery of planned surgical care.
• Welcome patients and support admissions and discharges.
• Manage information and document flows on the ward.
• Coordinate communications between clinical teams and patients.
• Help services run smoothly behind the scenes and be a valued team member.

Job description

Ward Administrator | Royal Cornwall Hospitals NHS Trust

Clinical administration is changing, and we're leading the way.

Do you enjoy helping people, keeping things organised and being at the heart of a busy team?

As a Ward Administrator at the St Austell Surgical Hub, you'll play an important role in supporting patients, visitors and clinical teams within a modern surgical environment. You'll be a key point of contact for patients throughout their healthcare journey, helping to create a welcoming and positive experience while ensuring the day-to-day administration of the ward runs smoothly and efficiently.

As part of our newly redesigned Clinical Administration Service, you'll benefit from dedicated training, ongoing development and clear career progression opportunities. Whether you're bringing experience from administration, customer service, hospitality, retail or another people-focused environment, we'll help you build the skills and confidence to develop a rewarding career in healthcare administration.

If you’re organised, approachable and passionate about helping people, we'd love to hear from you.

Transforming services. Reimagining careers. Join us and help shape the future of healthcare administration.

Working closely with healthcare professionals, you'll help coordinate a wide range of activities that support the delivery of planned surgical care. From welcoming patients and supporting admissions and discharges, to managing information, coordinating communications and helping services run effectively behind the scenes, you'll be a valued member of a team that makes a real difference every day.

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high‑quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

Royal Cornwall Hospital in Truro

As a teaching hospital, we’re proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We’re committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non‑clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that’s safe, kind and high‑quality. We are RCHT.

Our recruitment process

To give candidates the opportunity to explore the full range of opportunities available, we are recruiting all Clinical Administration roles through a single recruitment process.

If shortlisted, you'll be invited to attend our Talent Assessment Centre where we'll discuss your preferred locations, working pattern and the roles you'd like to be considered for, helping us find the opportunity that's right for you.

The assessment centre will provide an opportunity for you to demonstrate your skills, experience and strengths through a variety of activities, while also learning more about our new Clinical Administration Service and the roles available.

During the day, we'll discuss your experience, interests and career aspirations with you and identify which of the available opportunities you would like to be considered for. This allows us to match talented individuals to the roles that best suit your skills, strengths and future ambitions.

This advert closes on Sunday 25 Oct 2026

Cornwall Partnership Foundation NHS Trust

Cornwall Partnership Foundation NHS Trust