Admin Team Lead

Cornwall Partnership; Greater London; On-site; GBP 28,000 - 31,000; Full time

Job summary

Cornwall Partnership NHS Foundation Trust is seeking an Admin Team Lead for the Talking Therapies service in Cornwall. You will oversee administrative support for the leadership team and manage day-to-day workload across a busy team.

The role requires strong organisational and people skills, with prior supervisory experience and a background in NHS administration. The post is based at Beacon Place, Roche, 37.5 hours per week, fixed term or permanent depending on funding.

Qualifications

• RSA III Word Processing or equivalent experience.
• RSA II Audio Typing or equivalent experience.
• NVQ 4 in Administration or equivalent experience in relevant subject area.
• Willingness to undertake all training requirements including Health and Safety/First Aid/Fire Warden.
• Substantial experience working in an office environment with secretarial or clerical experience including reception duties.
• Ability to / experience of dealing with petty cash.
• Supervisory / Management Qualification.
• Previous experience of working within a supervisory role.
• Experience of working within an admin role in a Health or Social care setting.

Responsibilities

• Line management of colleagues within team (including supervision and appraisal)
• Providing administrative support for the Talking Therapies leadership team
• Providing a consistent effective service to the members of the public and team members in the context of a diverse and varying workload
• Ensuring the rota is aligned with day-to-day tasks and responsibilities
• Being the first point of contact for queries from admin colleagues

Skills

Time management

Organisational skills

Interpersonal skills

Team player

Education

RSA III Word Processing

RSA II Audio Typing

NVQ 4 in Administration

Supervisory/Management Qualification

Health and Safety/First Aid/Fire Warden training

Job description

Main area Administration Team Lead Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Monday-Friday 9-5) Job ref 201-26-892

Site Beacon Place Town Victoria, Roche Salary £28,392 - £31,157 Per Annum Salary period Yearly Closing 14/10/2026 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

We are looking to recruit an enthusiastic, compassionate, flexible and well-motivated Admin Team Lead to provide necessary administrative support, enabling the efficient and effective functioning of the ever-expanding Talking Therapies service.

This is an exciting opportunity for you to use your skills and experience to be responsible for supporting and working alongside an experienced team.

This is a varied role, providing a comprehensive administrative service to our leadership team, therapy colleagues and patients on our waitlist. The post holder will be required to manage and prioritise their day-to-day workload and use their initiative, without direct supervision. This will require excellent organisational skills, the ability to work to deadlines, a proactive attitude in solving problems and queries with frequent interruptions. You will be supporting the admin team and wider team on a daily basis. The post holder will need to be calm and patient, demonstrating a caring and sensitive approach to their work, together with an understanding of confidentiality and information governance, you will have excellent communication skills to deal with sometimes complex and difficult issues.

Main duties of the job

To provide the necessary administrative support to enable the efficient and effective functioning of the ever expanding Talking Therapies service. This includes but is not limited to:

• · Line management of colleagues within team (including supervision and appraisal)
• Providing administrative support for the Talking Therapies leadership team
• Providing a consistent effective service to the members of the public and team members in the context of a diverse and varying workload
• Ensuring the rota is aligned with day-to-day tasks and responsibilities
• Being the first point of contact for queries from admin colleagues

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Person specification

Education / Qualifications and Relevant Experience

• RSA III Word Processing or equivalent experience
• RSA II Audio Typing or equivalent experience
• NVQ 4 in Administration or equivalent experience in relevant subject area
• Willingness to undertake all training requirements including Health and Safety/First Aid/Fire Warden
• Substantial experience working in an office environment with secretarial or clerical experience including reception duties
• Ability to / experience of dealing with petty cash
• Supervisory / Management Qualification
• Previous experience of working within a supervisory role
• Experience of working within an admin role in a Health or Social care setting

Skills and Aptitude

• Effective time management and the ability to prioritise work for self and others
• Excellent organisational and inter-personal skills

Knowledge and abilities

• Ability to communicate well with clients/service users, colleagues, and the public
• Ability to work calmly under pressure, on own initiative without supervision
• Knowledge of the Trust’s Standing Financial Instructions and Policies and Procedures

Personal Qualities

• Approachable, adaptable, and flexible
• Motivated and excellent team player

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Health Jobs UK website has jobs from numerous employers, within health and care across Cornwall and the Isles of Scilly.

Royal Cornwall Hospitals NHS Trust provides acute medical, surgical and specialist services to a population of around 500,000 which can increase significantly during the busy holiday periods.