Clinical Admin Officer

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare organization in Frimley is looking for a Clinical Admin Officer to provide administrative support to the Vascular team. The role demands excellent organizational skills, attention to detail, and the ability to communicate effectively. Ideal candidates will have administrative experience and a commitment to patient care. The position is office-based with no option for hybrid work.

Qualifications

• Recent experience of working in an office environment.
• Competent with current software programmes (i.e. MS Word, Excel, PowerPoint).
• Able to communicate clearly and professionally.

Responsibilities

• Provide administrative service to the Department.
• Plan and organize work schedule to meet deadlines.
• Handle queries from colleagues, GPs, and patients professionally.

Skills

Interpersonal skills

Time management

Adaptability

Attention to detail

Communication

Education

NVQ Level 3 Administration or equivalent

Tools

MS Word

Excel

PowerPoint

EPIC

Job description

Overview

An exciting opportunity is available for a Clinical Admin Officer to join the Vascular team at Frimley Park Hospital. This is an office based role where patient contact will be on the phone/email/EPIC. The role involves accuracy and attention to detail in a busy environment. You will need to be organised, adaptable, enthusiastic and dedicated, with excellent interpersonal and time management skills. The position offers the chance to work with Consultants and their clinical teams including Resident Doctors and Clinical Nurse Specialists. The role is ideally suited to candidates with strong administrative experience and a positive approach to change.

Please Note The Below Important Information

Location: This role is based in offices on-site at Frimley Park Hospital (in person, not hybrid)

Workspace: bright office shared with up to three other people.

Sponsorship: We regret that we are unable to offer sponsorship for this role

Please note this is an administrative role, not a medical role.

Please contact with any questions you may have prior to applying.

Main duties of the job

• To provide an administrative service to the Department.
• To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
• Deal with Consultants requests for actioning urgent correspondence, medico-legal reports and any other appropriate adhoc correspondence requested in line with the Trusts policies and procedures.
• To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
• Answer queries from colleagues, GP’s and patients in a timely and professional manner.
• To ensure that secure systems are in place for the storage of all resources including computerised information.
• Scanning and uploading relevant patient medical documents into the Trust’s Electronic Patient Record system.
• Scanning and uploading relevant patient medical documents into the Trust's Electronic Patient Record system.
• To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included.
• To ensure all phone calls are dealt with in a professional and timely manner
• To operate EPIC and other IT systems to fulfil the role/department requirements.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

To provide clinical administrative support to the Consultants, Nurses and their junior medical staff, ensuring that the Trust standards are adhered to in relation to all documentation and data input concerning patients and treatment.

Person specification

Qualifications

Essential criteria

• NVQ Level 3 Administration or equivalent practical knowledge

Desirable criteria

• Experience of using EPIC

Experience

Essential criteria

• Recent experience of working in an office environment
• Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
• Be able to work in a busy environment and remain calm under pressure
• Recent experience of working within a team environment
• Previous Clinical Admin or Medical Secretary experience

Desirable criteria

• Working in the NHS either in a hospital/private practice/GP setting
• Experience of direct contact with patients

Skills

Essential criteria

• Ability to communicate clearly
• Ability to work with minimal supervision
• Ability to prioritise workload
• Able to adapt to change
• Excellent interpersonal skills.

Desirable criteria

• Understanding of medical terminology

Frimley Health NHS Foundation Trust is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Apply online now